Sr Key Account Manager - Poland

About the Position

Sr Key Account Manager - Poland

Warsaw, Poland

Full-time

Commercial

About the Role

We are seeking a Sr Key Account Manager for Poland to join our Glovo Partners & Brands team. You will play a key role in building and maintaining relationships with our partners to enhance user experience.

Responsibilities

• Maintain a good relationship between Glovo and our partners through scalable tools/initiatives and having good partner support.
• Develop and maintain lasting relationships with partners, offering them the necessary support for the growth and development of their business.
• Analyze portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Define scalable processes, making sure partners are self-sufficient and independent in using our tools.
• Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets.
• Identify new assets to sell to the partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.

Requirements

Background

• Preferable 6 months to 2 years of experience in similar positions
• Experience in Food Retail Industry or FMCG would be a plus
• Bachelor in Business Administration, Marketing, Operations Management or Public Relations is a plus
• Client Collaboration
• Proven experience of 1 year in working with close exclusive partnerships with the best accounts in the region, always aligned with the company goals

Skills

• Problem-solving skills, data-driven with strong commercial and analytical skills
• Great communication and interpersonal skills
• Project management skills, highly organized and detail-oriented approach
• Good knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Polish & English skills

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope

We Offer

• 💪 Top-notch private medical care and insurance to keep you at your peak
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Free Multisport Card
• 🧠 Spanish or English classes
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off
• 🏖️ 5 extra days of holidays
• 👪 Enhanced parental leave

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

At Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!