Sr. Manager, Enterprise Customer Success - Select

About the Position

We are looking for a Sr. Manager, Enterprise Customer Success - Select to join our team at Samsara. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel.

Responsibilities

• Ensure ongoing success and value realization for Samsara’s enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Requirements

• Minimum requirements for the role:

  • 8+ years in Customer Success, account management, or consulting.
  • 3+ years in management positions, including recruiting and retaining top talent.
  • Experience with $1M+ ACV customers.
  • Experience with Enterprise SaaS.
  • Ability to travel within the United States for customer meetings and events (up to 25%).
  • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
  • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
  • Solutions-focused with strong problem-solving skills and a bias for action.
  • Ability to think big while also executing with excellence.
  • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
  • Bachelor's degree from a 4-year institution.

• An ideal candidate also has:

  • Led a team where each team member managed a portfolio of 8-20 accounts.
  • Experience using Gainsight.
  • Passion for going above and beyond the call of duty for their customers and team members.
  • Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
  • Strong program management experience.
  • Strategic consulting experience.

We Offer

• Annual OTE Salary: $125,902-$169,280 USD
• Total Rewards:
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Equity in a high-growth public company
  • Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles)

About the Company

Samsara's Mission

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.