Sr Manager, Legal Operations

About the Position

We are looking for a Sr Manager, Legal Operations to join our award-winning Legal & Policy team in Toronto, Ontario, Canada. You will be a strategic partner to the Chief Legal Officer, working closely with the entire Legal team and cross-functional stakeholders to ensure smooth operations. This role requires a holistic view of our operations, fostering a collaborative environment where team members feel supported, valued, and connected.

Responsibilities

• Budget Management: Oversee the department budget by partnering with FP&A and Accounting on monthly accruals, forecasts, and annual planning. Identify vendor savings opportunities to self-fund incremental resources.
• Vendor Management: Oversee law firm and other vendor billing. Manage POs and invoices, and track vendor spend and alternative fee arrangements.
• Technology Implementation: Play a key role in driving AI initiatives and pushing adoption across the team. Evaluate and manage the Legal tech stack.
• Process Development & Improvement: Identify resource gaps, streamline workflows, and drive operational efficiencies across the Legal team.
• Team Leadership & Culture: Promote team culture through events, recognition, and operating cadences that keep the Legal team connected and engaged. Plan and coordinate in-person team offsites. Manage agendas for team meetings.
• Reporting & Analytics: Collect and analyze team metrics, compiling them into monthly and quarterly business reports. Prepare executive presentations, reports, and documentation.
• Strategic Initiatives: Manage team-wide and cross-functional projects to support strategic initiatives, ensuring successful execution.

Requirements

• 5+ years of experience in Legal operations, business operations, strategic project/program management, or related fields with progression into increasing responsibility and strategic scope, preferably with an in-house Legal team.
• Strong financial acumen with experience managing a department budget.
• Experience using AI and automation tools to improve efficiency; experience with evaluating and implementing AI tools is a plus.
• Exceptional communication skills, organizational skills, and attention to detail.
• Ability to influence across all levels of the organization.
• Ability to scale operations as the department grows.
• Proven record of deploying systems end-to-end, and developing solutions to reduce routine escalations to senior team members.
• Demonstrated success managing complex initiatives in a fast-paced environment.
• A self-starter with the ability to work autonomously.
• Ability to build strong partnerships across Legal, and with cross-functional partners and outside counsel.
• Handle highly confidential and sensitive information with professionalism, discretion, and sound judgment.
• Comfortable learning new systems and tools quickly.

We Offer

• Competitive salary range: $135,500 - $169,500 CAD per year.
• Comprehensive healthcare coverage for you and your family.
• RRSP/DPSP retirement plans.
• Mental health support.
• Wellness reimbursement program.
• Supplemental vacation.
• Employee Stock Purchase Plan.
• Opportunity to work in our new international operational hub in Toronto, Canada (3 days per week in office).

About the Company

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation.

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.