Sr. Manager, Solution Consulting (OT / Cyber-Physical Systems) (Armis/Veza)

About the Position

Sr. Manager, Solution Consulting (OT / Cyber-Physical Systems) (Armis/Veza)

ServiceNow is seeking a Senior Manager of Solution Consulting specializing in Operational Technology (OT) and Cyber-Physical Systems (CPS). This role involves leading a global team of Solution Consultants focused on ServiceNow's OT/CPS portfolio, including Armis OT visibility and security, Cyber Asset Security, and USEM for OT. This is a player-coach role where you will set the technical pre-sales strategy, develop a high-performing team, and engage personally in the most strategic customer opportunities.

Responsibilities

• Team Leadership and Talent Evaluation

  • Lead, manage, and mentor a global team of OT Solution Consultants.
  • Evaluate Solution Consultants against a consistent skills framework.
  • Build individual development plans and identify coverage gaps.
  • Partner with Sales Leadership, Enablement, and Talent teams.

• AI-native Leadership

  • Model AI-native ways of working in various aspects of the role.
  • Set clear expectations for AI use and measure adoption.
  • Build and share reusable AI assets to scale OT/CPS expertise.

• Sales Support and Strategy

  • Partner with Account Executives, specialists, and OT sales leadership.
  • Provide technical leadership through discovery, demonstrations, and executive presentations.
  • Develop deep expertise in the OT/CPS portfolio and its connections to ServiceNow capabilities.

• Customer Engagement

  • Engage directly with CISOs, OT security leaders, and other stakeholders.
  • Act as a trusted advisor on OT security, compliance, and risk reduction.
  • Conduct customer site visits, workshops, and deliver demonstrations and proofs of value.

• Cross-functional Collaboration

  • Provide structured feedback to Product Management.
  • Work with Marketing and Enablement to develop technical content and tools.
  • Coordinate with Services, Partners, and Customer Success for a smooth transition.

• Continuous Improvement

  • Track the OT security competitive landscape and emerging industrial technologies.
  • Identify process improvements and best practices.
  • Report on team performance, coverage, and AI adoption to senior leadership.

Requirements

• A bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in solution consulting, sales engineering, or technical sales, preferably in cybersecurity, OT/ICS security, or industrial technology.
• Experience managing and developing technical pre-sales teams.
• Deep knowledge of OT/ICS environments, protocols, and architectures.
• Familiarity with OT regulatory and standards frameworks.
• A demonstrated AI-native mindset.
• Excellent communication and presentation skills.
• A strong customer focus and the ability to build relationships with senior stakeholders.
• An analytical mindset, with the ability to use data and metrics to drive decisions.
• A proactive, self-driven approach in a fast-paced, dynamic environment.
• Willingness to travel up to 40% of the time on average.

We Offer

• Competitive base pay range of $175,000-$210,000, plus equity, variable or incentive compensation, and benefits.
• Health plans, flexible spending accounts, 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs.
• Flexible or remote work options.

About the Company

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500® work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.