Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Job ID R.0059716
Primary location
City of Taguig, Metro Manila
Date posted 07/10/2026
Worker type Regular
Workplace flexibility Onsite
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Responsibilities
- Direct the service operations, ensuring the delivery of high-level service to internal and external clients
- Improve team/organizational performance through analysis of issues/problems and work with peers to develop plans for improvement
- Anticipate and act in advance to deal with expected issues
- Meet organization objectives and determine how to use resources to meet schedules and goals
- Responsible for business retention, expense management, monitoring of service quality, monitoring of Securities Compliance processes and procedures, and ensure SOX procedures are followed
- Recommend changes to policies and establish procedures that affect immediate organization
- Track, analyze, and report key department statistics to determine trends and recommend strategic action
- Perform duties inherent in a managerial position
Requirements
- Bachelor’s degree, preferably in Business, Finance, or a related field or an equivalent combination of education and experience
- 8 - 10 years financial services experience
- Demonstrated leadership skills
- FINRA fingerprinting required upon hire
Nice to Have
- Previous supervisory experience preferable in a related industry and/or call center experience
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Previous experience presenting to large groups and/or individuals
- Excellent written and verbal communication skills
- Able to multi-task, prioritize, and problem-solve effectively
We Offer
- Competitive salary
- Opportunities for career growth and internal mobility
- Flexible work environment
- Comprehensive benefits package
- Inclusive and welcoming work culture
About the Company
Like our name says, we empower financial freedom for all. We’re a financial services company who helps individuals and organizations of all sizes have a clear and simple understanding of where their finances are today and where they’re headed.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.