Sr. Process Architect

About the Position

We are seeking a Senior Process Architect to join our Digital & IT team, responsible for documenting, analyzing, and improving end-to-end processes.

Responsibilities

Process Architecture & Design

• Develop and maintain end-to-end process maps, workflows, SOPs, governance artifacts, and supporting documentation.
• Document current-state processes and design future-state workflows that improve consistency, compliance, operational readiness, and scalability.
• Apply process architecture methods such as BPMN-style modeling, SIPOC, Lean, Six Sigma, ITIL, and continuous improvement practices.

Process Governance & Continuous Improvement

• Analyze process gaps, manual work, control risks, data quality issues, and opportunities for standardization or automation.
• Support process governance through documentation standards, ownership models, review cadences, and change control practices.
• Partner with process owners, service owners, project teams, and technology teams to implement and sustain process improvements.

Technology Enablement & Process Requirements

• Translate process needs into business requirements, functional considerations, integration points, and implementation-ready process specifications.
• Support enterprise platform initiatives involving HRIS, ITSM, workflow, reporting, SaaS integrations, and digital employee experience capabilities.
• Support testing, operational readiness, and post-implementation validation for new or revised processes.

Metrics, Reporting & Communication

• Partner with applicable product lead to create clear communications, job aids, process walkthroughs, and reference materials that support stakeholder understanding and adoption.
• Contribute to metrics, dashboards, reporting standards, and insights that support leadership decision-making.
• Facilitate workshops and process reviews to align stakeholders, clarify handoffs, and resolve ambiguity.

Management Responsibilities

• Supervises work of others. Responsible for hiring, discipline, and pay administration of their subordinates.

Requirements

Preferred Qualifications

• Hands-on experience documenting, analyzing, and improving business, IT, HR, service delivery, or operational processes.
• Experience supporting enterprise systems, SaaS platforms, HRIS, ITSM, workflow, reporting, or digital employee experience initiatives.
• Working knowledge of process modeling, governance frameworks, reporting tools, and Microsoft 365 collaboration tools.
• Strong communication skills, including the ability to create clear stakeholder materials, process documentation, and practical guidance.
• Strong analytical, facilitation, and stakeholder engagement skills across technical, operational, and leadership audiences.
• Ability to assess process-related data structures, identify required data elements, clarify ownership, and support consistent data definitions across workflows and systems.
• Ability to evaluate data integrity risks, including completeness, accuracy, duplication, handoff gaps, and downstream impacts on reporting or operational performance.
• Ability to translate process and operational data into meaningful analysis, reporting requirements, dashboards, KPIs, and leadership-ready insights.
• 8–10 years of experience in process architecture, business process management, business analysis, HRIS, IT service delivery, operations transformation, or related roles.
• Experience creating process maps, workflows, SOPs, business requirements, governance artifacts, and process improvement recommendations.
• Working knowledge of Lean, Six Sigma, ITIL, BPMN, SIPOC, or similar process improvement and service management practices.
• Lean Six Sigma Green Belt, ITIL, BPM, PMP, or related certification.
• Experience with Oracle, ServiceNow, ADP, ATS, PowerBI, or comparable enterprise platforms.
• Experience working with structured operational, process, HR, ITSM, or enterprise platform data to support analysis, reporting, process improvement, and decision-making.
• Experience defining or validating data fields, data sources, reporting logic, data quality expectations, and metric definitions across business or technology processes.
• Experience creating or supporting dashboards, scorecards, operational reports, KPI frameworks, or executive reporting using tools such as Power BI, Excel, ServiceNow reporting, or comparable platforms.
• Experience defining, analyzing, or reporting on Experience Level Agreements (XLAs) and related employee experience, service quality, adoption, or outcome-based metrics.
• Experience supporting HR, IT, employee experience, talent acquisition, service management, or operational transformation processes.

Minimum Qualifications

• Bachelor's degree in information Security/Computer Science/Electronics and Engineering/Information Technology preferred or any other degree. Or, equivalent 8+ years’ experience or specialized training in lieu of degree.
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance, and work assignments.

We Offer

• Comprehensive benefits portfolio including medical, dental, and vision insurances along with disability and a robust wellness program.
• Flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
• Company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan, and the B&V Credit Union.
• Performance-based bonus program.
• Opportunity to be part of a 100 percent ESOP-owned company, empowering employees to drive personal and company growth and share in the financial rewards of success through stock ownership.

About the Company

At Black & Veatch, you’ll be part of work that matters-designing, creating, and building the infrastructure communities rely on every day, from concept through execution. We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other-speaking up, collaborating, and doing the right thing because it affects real lives.

You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world-gaining hands-on experience across projects, technologies, and disciplines.

Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.

With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe, and healthy. We value diverse voices and perspectives, cultivating an authentically inclusive environment for professionals and providing innovative and effective solutions for clients.

BVH, Inc., its subsidiaries, and its affiliated companies, comply with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or other status protected by law.

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.