Sr. Product Designer - Service Collection
Primary stack
Nice to have's
Job description
About the Position
We are looking for a Sr. Product Designer to join our Jira Service Management (JSM) team at Atlassian. This role is pivotal in shaping the future vision of JSM, focusing on creating AI-first service experiences that provide useful context, clear control, and confidence to our users.
About the Role
Jira Service Management (JSM) has been recognized as a leader in the Forrester WaveTM, and we are committed to driving forward our mission of becoming the service management tool for all teams. As a Senior Product Designer, you will excel in visual design, interaction design, information architecture, and systems thinking. Your work will help create AI-first service experiences that empower people in critical moments.
Responsibilities
- Work on end-to-end experiences: Focus on comprehensive design phases, from problem definition and research to prototyping and UI implementation. For AI-first experiences, consider the full journey, including understanding, guiding, reviewing, and recovering from system behavior.
- Make a substantial impact at scale: With over 1 million users worldwide, your work will have a significant impact on both large and small teams.
- Tackle interesting, complex problems: Collaborate closely with engineering and product partners to define end-to-end experiences. Use prototypes to explore complex AI-assisted flows and make system behavior tangible.
- Collaborate cross-functionally: Work with a multidisciplinary product team, including Engineers, Product Managers, Marketing Experts, and Analysts, to champion the user experience.
- Be a champion for our users: Align with our core value of "Don't F the Customer" by making our customers love how easily our products help them.
- Inspire the design team: Contribute to our team culture and help diverse talents do the best work of their lives.
Requirements
- 8+ years of professional UX/product design experience with a strong portfolio of high-impact work.
- Experience designing or prototyping AI-powered experiences, with the ability to identify when AI adds value and when a more direct approach is better.
- Solid communication and cross-functional collaboration skills.
- Be a self-starter who can work both autonomously and as part of a team.
- System mindset with an eye for detail, enabling you to solve problems with a customer-centric lens.
- Experience balancing customer frictions and needs with business goals, market viability, and technical feasibility.
- Ability to measure project success, test assumptions, and continuously incorporate feedback.
- A desire to learn, grow, and form a strong team.
Nice to Have
- Domain knowledge in service management or customer support processes.
- Experience in AI product patterns across search, chat, and Human-AI agents collaboration.
About Jira Service Management (JSM)
Jira Service Management (JSM) is Atlassian's fastest-growing product, empowering Dev and Ops teams to collaborate at high velocity. Built on Jira, JSM provides a single platform for tracking service requests and collaborating behind the scenes to deliver the best service. With incident management, self-service, SLAs, and more, JSM offers everything needed to set up a robust and intuitive AI-first IT service desk.
We Offer
Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we are motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
In line with local law, identity verification (which may include the use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Apply for this Job
Join the Atlassian Talent Community
Don’t see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
© Broken Build. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We’re a remote-first Ukrainian product company that creates B2B products sold in 60+ countries. Our products are apps for Atlassian Jira and Confluence, sold on the Atlassian Marketplace. We are a small founder-led company, so expect a fast pace, no bureaucracy, and a lot of freedom & responsibility in decision-making.During the last six years, we have created 10+ applications for Jira and Confluence.Our products are used by 1,500+ companies worldwide, including Nasa, Intel, Amazon, Apple, Disney, Mercedes, and Renault...Our primary target audience is Agile Delivery Organisations and managers who work there: Scrum Masters, Agile Project Managers, Agile Delivery Managers, Agile Program Managers, SAFe RTEs, etc.