Sr. Sales Executive - Retail Solutions

About the Position

Sr. Sales Executive - Retail Solutions

Milpitas, CA, United States

SGS is the global leader and innovator in inspection, verification, testing, and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride, and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

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Responsibilities

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.
• Lead regular business reviews, performance reviews, business development meetings, etc.
• Ensure timely delivery of reports, invoices, and communications, while monitoring revenue trends and DSO.
• Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity impacting the account.
• Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity.
• Performs other duties as assigned.

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Requirements

Required:

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, and Business relevant education.
• Minimum of 5 years of experience in account management, customer services, or other relevant experience with a successful track record.
• Minimum of 3 years of experience in the TIC industry for the relevant business unit.
• Experience in international/multi-cultural environments.

Knowledge / Skills / Abilities:

• Language Skills: English (Advanced required), other language skills are a plus.
• Strong account management, negotiation, and relationship-building skills.
• Strong leadership skills with excellent communication and presentation skills.
• Computer Skills: Proficient in Microsoft suite (Word, Excel, Access, PowerPoint, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Experience using Salesforce for pipeline management, forecasting, and client relationship tracking.
• Self-driven, results-oriented, and able to work independently in a fast-paced environment.
• Strong problem-solving and organizational skills.

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We Offer

• Compensation: The expected salary for this position is $100,000 to $140,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.
• Health: Medical, dental, and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program.
  • Work-Life Balance: Paid-time off and family leave.

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About the Company

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.