Sr. Staff Product & Visual Designer, Technology Workflows

About the Position

Join ServiceNow as a Sr. Staff Product & Visual Designer, Technology Workflows to shape next-gen AI platforms and design frameworks.

Responsibilities

• Build Reference-Grade Prototypes: Develop high-fidelity, interactive code prototypes and sandboxes (React, modern CSS/Tokens, WebGL/Canvas) that test and prove out next-generation UX for AINPX and Lux before production handoff.
• Pioneer AI Kinetic Systems: Codify motion design patterns, timing curves, elevation models, and dynamic state transitions (such as AI thinking, streaming, settling, and ambient feedback) into production-ready specifications.
• Partner with Design Systems: Collaborate directly with centralized Design Systems engineering teams to translate motion guidelines, visual tokens, and micro-interactions into scalable components used across ServiceNow workflows.
• Elevate Team Craft through Direct Pairing: Champion a player-coach culture by embedding directly with product designers on critical paths. Pair-design interactions, run code-backed workshops, and actively raise the visual and kinetic craft floor of the broader team.
• Bridge Design and Engineering: Serve as the definitive technical translator between design vision and front-end execution, ensuring that intended motion physics and pixel-perfect visual nuance survive into production code.
• Thrive in an AI-Native Workflow: Rapidly experiment with code-backed AI design tools, algorithmic prototyping, and generative interaction paradigms to accelerate design cycles and unlock new interface capabilities.

Requirements

• Experience: 10+ years of experience as a Product Designer, Design Technologist, Creative Technologist, Motion Designer, or Hybrid Visual/UI Designer working on complex web applications.
• Skills:
  • Proven proficiency in modern front-end web technologies (HTML5, modern CSS/SCSS, JavaScript/TypeScript, React) and component-based workflows.
  • Deep expertise in kinetic design and prototyping tools (Framer, Principle, After Effects, Rive, or code-based animation libraries like Framer Motion or GSAP).
  • Experience designing and engineering for dynamic AI interactions, including agentic state visualization, streaming tokens, and responsive real-time feedback loops.
  • Demonstrated ability to collaborate with and influence cross-functional peers across Product, Design, and Front-End Engineering.
• Education: Bachelor's degree in Design, Computer Science, Human-Computer Interaction, Digital Media, or equivalent practical experience.

We Offer

• Base Pay: $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health Plans: Including flexible spending accounts.
• Retirement: 401(k) Plan with company match.
• Stock Options: ESPP, matching donations.
• Time Away: Flexible time away plan and family leave programs.

About the Company

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.