Sr. Staff Product Designer, Security and Risk Workflow

About the Position

Join ServiceNow's Security and Risk Workflow team as a Sr. Staff Product Designer to create AI-native security experiences.

Location

Santa Clara, CA or San Francisco Bay Area

Team & Role

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a varied set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: ServiceNow User Experience

About the Security Design Team

The Security design team is a global organization spanning Americas, EMEA, and India, building the next generation of AI-native security experiences. We're designing for a fundamental shift in how security teams work: from reactive, tool-fragmented operations to AI-driven, autonomous orchestration.

We work across the full security lifecycle-SOC automation, threat intelligence, exposure management, and incident response-with a strategic focus on AI Security 360 and conversational AI for vulnerability response. This year, ServiceNow's acquisition of Armis and Veza expanded our end-to-end security narrative.

Your role will help realize that vision: designing a simplified, cohesive, integrated experience that honors the capabilities of each product while creating the seamless workflows security teams have long needed.

Why it matters

The Security and Risk BU is one of ServiceNow's fastest-growing segments, driving nearly 40% of the company's net new ACV growth and exceeding $1B in total ACV. Security teams at the world's largest enterprises depend on the experiences you'll design-and the complexity you'll simplify is real.

What you get to do in this role

• Lead large, cross-product initiatives and deliver world-class agentic and AI-native experiences that will influence the product strategy and transform how people work around the world.
• Drive exceptional and innovative end-to-end user experience, design frameworks, and frameworks across one or more domains or key strategic initiatives.
• Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice.

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of relevant design experience.
• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives.
• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives.
• Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice.
• Influence skills and drive to continuously improve product design processes across business units and design teams.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency).

We Offer

• Base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.