Sr Staff Software Engineer

About the Position

We are seeking a Sr Staff Software Engineer with 12+ years of experience to join our AI team in Hyderabad. You will be building model-driven capabilities for HR services, focusing on accuracy and audience sensitivity.

Responsibilities

• Set the AI architecture for the domain: Own the architecture of model-driven capability across the employee lifecycle.
• Define where autonomy goes, and where it does not: Decide which HR actions an agent may take and which require a human decision point.
• Own the shared instruction and tool-description architecture: Treat it as a versioned contract with upgrade-safe extension points.
• Build the evaluation infrastructure the organization ships against: Own evaluation as leverage and extend coverage to HR-specific failure classes.
• Frame problems the organization has not yet framed: Identify risks, gaps, and structural weaknesses in model-driven behavior.
• Direct AI coding agents, and set how the organization does: Convert ambiguous problem statements into testable specifications.
• Own production quality, safety, and reliability across the domain: Ensure observability and safety posture for agentic behavior.
• Deliver hands-on where it matters: Stay in the code on the load-bearing parts.
• Influence beyond the team: Represent the domain's technical position to engineering and product leadership.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years software engineering experience (backend, frontend, or full stack).
• Strong JavaScript/Node.js, React, and API integration skills.
• Automated testing (unit + integration) and CI/CD pipeline experience.
• Solid understanding of data modelling and query optimization.
• Hands-on experience with AI/GenAI or ML-driven features.
• Hands-on experience with LLM-integrated features: prompt design, context injection, output tuning, guardrails.
• Experience with NLU/intent classification or conversational AI systems.
• Familiarity with ML-driven automation (classification, clustering, recommendation systems).
• Production AI integration experience.
• Applied machine learning literacy.
• Accountable use of AI coding agents.
• Operational experience.
• Mentorship.
• Education: Bachelor's degree in computer science, software engineering, or a related technical field.

Nice to Have

• HR domain depth.
• HCM and downstream integration.
• Extensible product engineering.
• Evaluation and observability tooling.
• Conversational channel breadth.
• Conversation design partnership.
• Forward deployed delivery.
• Now Platform depth.

We Offer

• Competitive salary
• Opportunity to work in a leading AI company
• Professional growth and development

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.