About the Position

Sr. Team Manager

i3 Building, Cebu IT Park, Apas, 6000 Cebu City

At IONOS, we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

We are looking for a Sr. Team Manager to join our team in Cebu City. If you are driven by digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises, we want you to grow with us.

Responsibilities

Ensure smooth management of a team and achieve the goals set by the company.
Be a role model for the team in terms of customer orientation and our business principles.
Ensure customer orientation and productivity of employees and react accordingly when needed.
Provide orientation and set correct company expectations for employees.
Main contact for work-related needs of employees.
Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
Submit team performance reports and address performance problems through corrective disciplinary actions.
Process and submit operational and administrative tasks on a timely manner.
Create and implement team based or individual action plans as needed to drive Performance.
Meet team attendance and performance targets.
Conduct coaching and mentoring that are essential to the individual and team development.
Interact with different teams and departments within the company.
Attend official organizational meetings set for updates and discussions.
Spearhead monthly retention activities and other activities that will promote camaraderie and teamwork within the company.
To be service oriented and ensure customer satisfaction.
Continuous proactive effort towards improving customer satisfaction and our internal procedures.
Conduct interviews for potential new agents or replacement agents.

Requirements

5 + years of experience in people management
Customer communication experience
Bachelor’s degree or equivalent work experience

Nice to Have

Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
Excellent organizational, communication, & interpersonal skills
Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

We Offer

Competitive salary + bonuses
Generous paid time off
Healthcare and Life Insurance coverage on day 1
Above industry standard company and statutory benefits
Monthly and Quarterly Engagement Activities
Work-Life Balance
Training and Development

About the Company

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Sr. Team Manager

Job description