Sr Technical Program Manager

About the Position

We are looking for a hybrid Senior Technical Program Manager / Engineering Manager to lead cross-functional programs focused on incident investigation, troubleshooting tooling, and AI-powered automation, while acting as a key partner during customer escalations / issues. This role operates at the intersection of technical program leadership, operational excellence, and platform reliability, driving alignment across engineering, support, and product teams to improve how customer issues are detected, investigated, and resolved at scale.

Building on successful AI adoption in 2025-including tools such as Cursor, Augment, and MC360-this role will drive the company’s 2026 focus on scaling AI impact across customer issue resolution. The mission is to move from individual tool usage to AI-powered automation at scale, enabling automated triage, diagnostics, and resolution for recurring issue patterns, while measuring and demonstrating clear time savings and operational impact.

Responsibilities

• Drive delivery of tooling that enables fast triage, deep diagnostics, and scalable root cause analysis
• Lead cross-team execution, aligning engineering, support, SRE, and product teams across multiple services and dependencies
• Act as a program-level escalation partner during customer (engineering) incidents, coordinating triage, diagnostics, and follow-through
• Translate operational pain points and incident learnings into scalable engineering solutions
• Communicate progress, risks, and impact clearly to senior technical and business stakeholders

Requirements

• 7–10 years of experience in technical program management, software engineering, or adjacent technical roles
• Strong technical foundation in distributed systems, cloud-native architectures, or platform engineering
• Experience leading complex, multi-team technical programs with high operational impact
• Experience with incident management, triage, and root cause analysis workflows
• Strong communication skills and comfort influencing across senior engineering, product, and support leadership
• Exposure to AI/ML-driven operations, anomaly detection, or intelligent automation is a strong plus

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Hybrid work model

About the Company

At VonConsulting, we are committed to driving technological advancements and operational excellence. Our team is dedicated to delivering high-quality solutions and fostering a collaborative work environment.