SRE Engineer - PSS

About the Position

SRE Engineer - PSS @ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We are looking for an SRE Engineer to join our Payment and Settlement Services (PSS) team. The PSS aims to further mature, develop, and expand ING’s state-of-the-art payments platforms and settlements services. The PSS focuses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable.

Responsibilities

As an SRE Engineer, you will contribute to achieving the Site Reliability Engineering objectives within PSS. You will work closely with engineering squads, architects, platform teams, and operational stakeholders to improve reliability, resilience, observability, and operational excellence across our services. This role requires strong technical expertise, collaboration skills, and a proactive mindset focused on continuous improvement.

• Support or perform reviews and analysis on Asset/Service implementations regarding their monitoring, observability, and alerting setup.
• Support or perform reviews and analysis on Asset/Service implementations regarding their resilience architecture and operational readiness.
• Implement, maintain, and improve monitoring, alerting, logging, and observability solutions using ING standards and industry best practices.
• Contribute to the definition, implementation, and monitoring of SLI/SLOs, error budgets, and availability reporting.
• Analyze and support Root Cause Analysis and Post-Mortems, helping identify and implement improvement actions to prevent future incidents.
• Support engineering teams in troubleshooting complex production issues and improving service stability.
• By analyzing Incident, Problem, and Change data, identify improvement opportunities and contribute to the implementation of structural solutions.
• Identify operational toil and contribute to automation initiatives that improve efficiency, reliability, and operational excellence.
• Support resilience testing, disaster recovery exercises, and operational readiness assessments.
• Provide hands-on support when application teams require guidance implementing monitoring, observability, alerting, or reliability standards.
• Collaborate closely with development teams throughout the software lifecycle to improve reliability, availability, scalability, and maintainability.
• Contribute to the continuous improvement of operational processes, runbooks, and engineering practices.
• Share knowledge and best practices through documentation, workshops, and collaboration with colleagues across the organization.
• Contribute to the E&R organisation.
• Participate in Global SRE Guilds and Communities of Practice.

Requirements

• Extensive knowledge of Linux (RHEL) or Windows.
• Good knowledge of SQL and familiarity with RDBMS databases (Oracle, MS SQL) or NoSQL databases (Cassandra).
• Good knowledge of CI/CD standards (preferably Azure DevOps).
• Extensive knowledge of IT tools for sharing and collaborating.
• Experience with monolithic and distributed application landscapes.
• Good knowledge in at least one programming language.
• Good knowledge in Networking and IPv4 and IPv6 stacks.
• Experience with monitoring, observability, and alerting tools (Prometheus, ELK, Grafana, OpenTelemetry, etc.).
• Familiarity with Site Reliability Engineering (SRE) concepts such as SLI, SLO, error budgeting, reliability engineering, and availability reporting.
• Good knowledge of containers and cloud tooling.
• Knowledge and experience in using OpenTelemetry is a bonus.
• Good knowledge of IT security principles.
• Ability to understand customer and engineering needs and translate them into practical solutions.
• Strong analytical and problem-solving mindset.
• Ability to collaborate effectively within cross-functional teams.
• Continuous improvement mindset and willingness to learn new technologies and practices.
• Foreign languages: English (advanced).

We Offer

• Competitive salary
• Opportunity to work in a highly collaborative and innovative environment
• Professional development opportunities
• Flexible working arrangements

About the Company

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?