SRE Tech Lead

About the Position

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role:

The successful candidate will lead technology staff and manage technology oversight of all Harman Software Products solutions. The candidate is expected to lead and architect Site Reliability Engineering (SRE) architecture, drive improvements and keep pace with our growth while motivating change to address the challenges of software platforms and provide a resilient service to all customers of Software Products.

Responsibilities

• Be the customer champion and be responsible for taking ownership as a turnaround specialist to meet customer expectations.
• Solve complex global customer service issues and proactively prevent negative service trends.
• Be responsible for championing customer RFP proposal responses with appropriate estimations for cloud, applications, service-level requirements, and implementation efforts.
• Work with R&D and Engineering teams and ensure good collaboration while operational issues are prioritized and resolved.
• Be responsible for performance, capacity, and forecasting of cloud and application stacks.
• Additional responsibilities include interviewing, training, and motivating team members.
• Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments. Support the sourcing strategy and provide oversight of IT vendor relationship management.
• Support troubleshooting and service restoration during issues and outages when necessary.
• Demonstrate competency in leadership, judgment, collaboration, and a results-driven approach.

Requirements

• Highly experienced IT professional who has well-rounded experience in Software Engineering, architectural thinking, operations and reliability engineering, and project management.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 13+ years of software services background, especially with automotive experience.
• Strong knowledge of Automotive Industry IoT solutions based on Public Cloud & Kubernetes.
• Excellent demonstrable skills in software industry tools and techniques.
• Strong knowledge of Java-based application stacks with a good understanding of relational & NoSQL databases such as PostgreSQL, DocumentDB, Cosmos DB, etc.
• Strong knowledge of edge computing, especially for automotive and connected vehicle solutions.
• Strong knowledge of HiveMQ, Kafka and MQTT protocols.
• Experience working in CI/CD & DevSecOps processes of SDLC (GitHub & others).
• Proven experience or demonstrated capability in responding to RFPs and solution development.
• Experienced in solutioning and estimation of cloud-based software stacks.
• Sound knowledge of Software-Defined Vehicle architecture and tools.
• Excellent knowledge of compliance & Cybersecurity requirements within Automotive domains.
• Skills in AI & AIOps, Application Performance Management (APM) & distributed tracing.
• Sound acumen in automation and ability to visualize automation frameworks that will provide operational efficiencies and faster identification and resolution.

Nice to Have

• Excellent customer interfacing skills.
• Excellent verbal and written communication skills, including the ability to explain technical & business concepts and technologies to senior leaders.
• Sound knowledge of cloud-based infrastructure, preferably AWS and Azure.
• Experience managing cross-functional teams and influencing key stakeholders across the organization and within complex contexts.
• Experience or demonstrated capability in leading multi-disciplinary cross-functional teams in complex and dynamic environments.
• Effective influencing and negotiation skills in an environment where resources may not be under the direct control of this role.
• Self-motivated and able to identify issues and drive improvements.

We Offer

• Flexible work environment.
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

About the Company

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!