Staff AI Agent Engineer – Moveworks | Customer Deployment

About the Position

Join Moveworks ServiceNow as a Staff AI Agent Engineer – Moveworks | Customer Deployment to develop AI solutions for customer success on our platform. Located in Staines, United Kingdom, this role is pivotal in translating complex customer business process challenges into innovative, high-impact AI solutions built on our platform.

Responsibilities

• Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
• Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration and Implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise systems in an innovative, secure, and performant manner.
• Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision-making by synthesizing on-the-ground customer feedback and technical gaps.
• Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

Requirements

• Technical Acumen & Curiosity Mindset: Rapid learner with high technical aptitude and strong generalist instincts to quickly learn both new technical and business domains.
• Technical Mastery: Strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
• Product Excellence Obsession: Obsessed with building and delivering exceptional product experiences for users.
• Reusability: Share what works with the broader team, and help generalize solutions into reusable templates.
• Customer-Centric Soft Skills: Excellent communication skills required for deep customer partnerships.
• Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles.
• Entrepreneurial Drive / Grit: Aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions.
• Ecosystem Partnership: Strong sense of personal accountability to both customers and internal teammates.

Preferred Qualifications

• Familiarity with enterprise platforms (e.g., ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus.
• Familiarity with Linux and Windows environments and using the command line.
• Great track record of driving successful technical adoption with medium to large-sized enterprise projects.
• Stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions.

We Offer

• Competitive salary
• Opportunity to work in a dynamic, high-growth environment
• Professional development opportunities

About the Company

Moveworks ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.