Staff DevOps Engineer
Primary stack
Nice to have's
Job description
Staff DevOps Engineer
Mexico, Remote
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.
About the Position
Nextiva is looking for a Staff DevOps Engineer to lead the design and evolution of our platform engineering practice, with deep technical ownership of Kubernetes infrastructure.
This is an individual-contributor technical leadership role. You’ll help define how engineering teams build, deploy, and operate software by establishing platform architecture, standards, and paved roads that make infrastructure easier to consume without sacrificing reliability, security, or scalability.
Nextiva operates a globally available, redundant microservices architecture and positions reliability, API accessibility, and adaptability as key elements of its technology platform. This role will help evolve the infrastructure behind that environment while supporting the growing needs of engineering and AI/ML workloads.
Responsibilities
- Own the architecture and roadmap for our multi-cluster Kubernetes platform, including scaling, upgrades, and multi-tenancy.
- Establish GitOps-based deployment workflows using technologies such as Argo CD or Flux.
- Design and evolve an internal developer platform that provides engineering teams with self-service access to compute, environments, and observability.
- Architect service mesh, networking, and ingress strategies for reliable and secure communication across services.
- Define platform standards for GPU and ML workload scheduling and resource management on Kubernetes.
- Partner with AI/ML teams on infrastructure requirements for training and inference workloads.
- Drive capacity planning and cost optimization across Kubernetes and cloud infrastructure.
- Set technical direction and review architecture for platform-impacting changes across engineering.
- Define and own platform reliability through SLOs, incident-response leadership, and postmortems.
- Mentor experienced engineers and represent platform engineering in cross-organizational technical decisions.
- Influence teams toward common platform standards without relying on direct reporting authority.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
- 8+ years of DevOps, platform, or infrastructure engineering experience.
- 5+ years of hands-on Kubernetes experience in production, including cluster architecture, upgrades, and multi-tenant environments.
- Strong hands-on experience operating cloud infrastructure across AWS and Google Cloud Platform (GCP).
- Strong GitOps experience with Argo CD or Flux.
- Strong Infrastructure-as-Code experience with Terraform or Pulumi.
- Deep understanding of container orchestration, networking, ingress, and service mesh technologies such as Istio, Linkerd, or Cilium.
- Experience with middleware and messaging technologies such as Nginx, Kafka, and Redis at scale.
- Experience with GPU scheduling, node pools, and resource quotas supporting ML/AI training or inference workloads in GKE and EKS.
- Experience designing internal developer platforms or paved-road tooling for engineering organizations.
- Strong Linux, networking, storage, and security fundamentals.
- Experience operating observability platforms such as Prometheus, Grafana, Datadog, or OpenTelemetry at platform scale.
- Excellent communication skills with the ability to influence technical direction across teams.
- Demonstrated ability to understand, calculate, forecast, and optimize cloud and Kubernetes infrastructure costs, including evaluating the cost implications of architecture, capacity, compute, and resource-allocation decisions.
- Experience with capacity planning and resource optimization, balancing performance, reliability, scalability, and infrastructure cost.
Nice to Have
- Kubernetes policy-as-code and security tooling such as OPA/Gatekeeper, Kyverno, or image-scanning technologies.
- AWS, GCP, Azure, CKA, or CKS certifications.
AI Literacy
AI matters to this role primarily as an infrastructure and platform workload, not simply as an end-user productivity tool.
- Experience designing infrastructure capable of supporting ML/AI training or inference workloads.
- Understanding of GPU scheduling, resource allocation, node pools, quotas, reliability, and cost considerations for AI workloads.
- Ability to work with AI/ML engineering teams to translate workload requirements into scalable Kubernetes and cloud platform capabilities.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
We Offer
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.
- Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
- Insurance 💼-Life Insurance (24 times your monthly salary)
- Work-Life Balance ⚖️- Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
- Financial Security 💰-Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
- Wellness 🤸-Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱-Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
About the Company
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
© Nextiva. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Our mission is to become the market leader in providing affordable, powerful, and intuitive business communication services including VoIP phone service, virtual fax, analytics, virtual conferencing, customer management products, surveys, and chat, powered by our NextOS platform.Our vision is to become your number one choice for serving all of your business communication needs. Our primary objective is to reach this goal through creating powerful, simple, user-friendly products with the highest level of reliability, and providing what we call “Amazing Service®”In 2005, Tomas Gorny, Nextiva co-founder and CEO, was in search of a VoIP phone system that could support a business with over 300 customer service representatives. The solutions available on the market at the time were either too complicated, inefficient, overpriced, or all of the above. There just weren’t any low-cost and intuitive solutions available for businesses.This inspired Tomas to take action and revolutionize the VoIP market. He saw an opportunity to create innovative and inclusive phone solutions that businesses of all levels could affordably access. They also had to be user-friendly, flexible, and reliable.Nextiva was founded in 2006 and we embarked on a journey to develop and launch a first-class VoIP business solution.We focus on innovation.Our strategy and a huge key to our success has been our focus on innovation. We are constantly improving our products and services and transforming the communications industry by launching top-of-the-line solutions that make a difference.We’re on a mission to create the best products available. This mindset has allowed us to set a leading pace and determine the direction of our industry.Since we entered the market, we humbly take credit for changing some of its dynamics to the benefit of all businesses. We feel fortunate to have had a hand in reshaping VoIP when it was an emerging industry.Our success with VoIP allowed us to expand our offerings and create innovative new tools and solutions for businesses. We now offer a diverse line-up of unified communications products and services for small, medium, and enterprise-level businesses.Featured Products & Services:NextOS uniquely channels powerful workflow automation and predictive modeling into a natively-built platform that makes business communication an effortless experience. Solutions include:Nextiva Voice: Empower your team with the best business phone service on the market. Our feature-rich voice service is scalable for any business and you can manage it from wherever you go.Nextiva Chat: Live chat software lets you connect with customers in real-time.Nextiva CRM: Manage all your customer interactions in one place and gain the insight you need to turn customers into fans!Nextiva Surveys: Collect the answers you need with survey software that lets you understand your audience better. Make better decisions for your business.Nextiva Analytics: Our intuitive analytics software enables businesses to view, analyze, and act on their call data to make the best data-driven decisions for their business. Our dashboard makes it easy to interpret and visualize data from anywhere.Nextiva Office: Make the move from analog to VoIP. Smoothly transition from a traditional phone system to feature-rich VoIP services.Call Center Solutions: Instantly access your enterprise-grade call center solution and quickly scale to respond to fluctuations in call volume.Click on the link to watch a video about what’s it like working at Nextiva —youtu.be/cIcWTvnVrRE.