Staff Engineer, ServiceNow (CMDB & Service Mapping)

About the Position

We are seeking a Staff Engineer, ServiceNow (CMDB & Service Mapping) to join our team in the South Asia region. This role involves designing, implementing, and maintaining enterprise CMDB solutions in ServiceNow.

Responsibilities

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices
• Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure
• Implement and maintain CSDM-aligned CMDB architecture and governance standards
• Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules
• Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics
• Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions
• Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications
• Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems
• Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data
• Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions
• Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

Requirements

• Experience: 5.5+ years of overall IT experience
• Skills:
  • Strong experience in CMDB, Discovery, and Service Mapping
  • Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions
  • Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)
  • Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation
  • Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
  • Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
  • Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns
  • Experience developing and maintaining Pattern-based Discovery solutions
  • Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping
  • Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools
  • Strong experience working with REST and SOAP APIs for integrations
  • Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies
  • Strong analytical, troubleshooting, problem-solving, and stakeholder management skills
• Certifications:
  • ServiceNow Certified System Administrator (CSA) certification is mandatory
  • CIS Discovery and CIS Service Mapping certifications are preferred

Qualifications

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

About the Company

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.