Staff Engineer(TECHSUPPORT-L2)

About the Position

We are seeking a Staff Engineer(TECHSUPPORT-L2) to provide technical support for Kubernetes clusters and cloud environments. This role is Full-time and based in China.

Job Description

Responsibilities

• Offering technical support for end-users and application developers of a managed Kubernetes cluster solution deployed at the edge.
• Troubleshooting for complex infrastructure, networking, deployment, and performance issues in cloud environments.
• Deploy and manage Kubernetes clusters and containerized workloads, ensuring scalability, reliability, and security.
• Incident logging, monitoring, and resolution.
• Knowledge Base Augmentation and Status Reporting.
• Maintain cloud-native infrastructure and platform services to support enterprise applications.
• Maintain monitoring, logging, tracing, and observability solutions using Prometheus, Grafana, OpenTelemetry, Jaeger, and related technologies.
• Maintain Infrastructure as Code (IaC) solutions using Terraform and related automation tools.
• Use GitOps practices using FluxCD, Helm, and Kubernetes for infrastructure and application lifecycle management.
• Collaborate with development, security, and operations teams to maintain and upgrade scalable cloud-native solutions.
• Develop automation scripts and internal tools to improve operational efficiency and platform reliability.

Requirements

• Problem Solving: Strong analytical skills to address complex issues in scalable and resilient ways, particularly in cloud-native environments.
• Kubernetes & Container Orchestration
• Docker & Container Technologies
• Cloud Computing (AWS or AliCloud): Including services like compute, networking, and security configurations (e.g., VPC, security groups).
• Helm & Kustomize
• Terraform & Infrastructure as Code (IaC)
• GitOps (FluxCD)
• CI/CD
• Observability (Prometheus, Grafana, OpenTelemetry, Jaeger, Thanos)
• Python & Bash Scripting
• Monitoring, Logging & Distributed Tracing
• DevOps & Platform Engineering

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities

About the Company

[Company description if present]

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