Staff Machine Learning Engineer

• Employment Type: Full-time
• Work Location: Remote
• Region: North America and Canada

About the Position

Join ServiceNow as a Staff Machine Learning Engineer to build scalable AI-powered security solutions. Own a major subsystem end-to-end.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

• Own a major subsystem end-to-end-the probability core, the exposure graph and entity resolution, or the calibration and validation loop-including its design, delivery, and quality.
• Make the design decisions within your subsystem, and how it interfaces with the rest of the engine.
• Drive design and code reviews in your area, and raise the engineering bar around you.
• Mentor engineers and lead a workstream through influence.
• Partner with product, security R&D, and SecOps to turn customer problems into subsystem design.
• Establish AI safety, security, and guardrails for the agentic parts of your subsystem.

Requirements

• Core Skills:
  • Predictive Modeling
  • Graph ML
  • Security Analytics
  • Anomaly Detection
  • Risk Scoring
  • LLMs/Agentic AI
  • MLOps
• Preferred Skills:
  • Python
  • Java
  • Go
  • TypeScript
  • AI-assisted development tools
  • AI evaluation
  • Safety
  • Governance
  • Policy guardrails
• Experience:
  • 6+ years of software engineering experience, including leading the design and delivery of complex production components.
  • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
• Preferred Experience:
  • Cybersecurity or security-product experience, or familiarity with modern security architectures and operations.

We Offer

• Base Pay: $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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