Job Description, Responsibilities & Requirements
About the Position
Staff Product Manager, AI Voice
New York, NY
Full Time / Hybrid
About Us
Canary Technologies is revolutionizing the hospitality industry with modern software powered by our AI platform. Trusted by over 20,000 hoteliers in 100+ countries, Canary empowers hotels to work smarter and delight their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.
Join us in shaping the future of hospitality!
Responsibilities
- Contribute to the strategy and roadmap for AI Voice, setting the vision for how Canary's conversational AI handles guest interactions at scale, and making the calls on what ships and when.
- Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and turn those findings into a prioritized plan.
- Stay directly connected to enterprise hotel clients and internal stakeholders to translate real operational pain points into product improvements.
- Partner with Engineering, AI/ML, and Infrastructure to champion a platform-first approach: high availability, low latency, and the ability to scale across thousands of properties.
- Define and track the KPIs that matter-resolution rate, accuracy, latency, containment-and use that data to drive decisions.
- Bring engineering, sales, and customer success into alignment around shared goals, especially as new AI capabilities move from development into enterprise rollout.
Requirements
- 7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment.
- Real technical depth in conversational AI-LLMs, NLP, dialog management, and the infrastructure underneath-enough to lead conversations with engineers and make smart build vs. buy calls.
- A track record of driving alignment across engineering, data science, and commercial teams without direct authority.
- The ability to connect AI performance to business outcomes.
- Experience staying close to enterprise customers and clear examples of how that changed what you built.
We Offer
- Target cash compensation ranges from $250,000 - $300,000, including a fixed annual salary and a performance-based bonus paid quarterly.
- Stock option grant, subject to board approval.
- Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
- Canary Days: Monthly company-wide days off to recharge.
- Self Improvement Club: Monthly meetings to share personal goals with a budget provided for goal-related purchases.
- Professional Development Chats: Budget provided to facilitate cross-functional professional development conversations.
- Travel Reimbursement: Stipend for visiting Canary offices in New York, San Francisco, or Dallas.
- Personal Travel Reimbursement: Credit towards hotel stays at Canary partner hotels.
About the Company
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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