Staff Product Manager, Consumer Growth Loyalty

About the Position

We are seeking a Staff Product Manager, Consumer Growth Loyalty to join our team at Affirm, a remote-first fintech company. You will be responsible for building our consumer loyalty program from scratch, focusing on what people earn, how they move up, and why Affirm becomes their default way to pay.

Responsibilities

• Own the vision and roadmap for Affirm’s consumer loyalty program, setting the hypotheses, success metrics, and sequencing across multiple quarters
• Launch the first version of rewards and tiers, including earn mechanics, member benefits, redemption, and the surfaces that make the value obvious in app, at checkout, and after a purchase
• Build the engagement loops (progress, milestones, personalized offers) that turn a one-time borrower into someone who reaches for Affirm every week
• Own the program economics: reward liability, funding mix across merchant-funded offers, interchange and network incentives, and the case for incremental GMV against cost per member
• Set up the measurement foundation for loyalty, including holdouts, incrementality testing and long-run LTV, then tune earn and burn rates and tier thresholds off what the data says
• Partner with Risk, Credit, Legal, Compliance, Finance, and Marketing to design rewards that are compliant and clearly disclosed, with no hidden fees or fine print that surprises people
• Align senior stakeholders and pull together dependencies across Card, Shopping, Servicing, and Marketing, leading embedded engineering and design pods through a lot of ambiguity

Requirements

• 8+ years in Product Management, with a track record in consumer mobile apps, fintech, or neobanks
• Built or scaled a loyalty, rewards, or engagement program: card rewards, points, tiers, subscription benefits, or something equivalent. You know earn and burn mechanics and what makes a program pay for itself
• History of launching products from scratch, not just optimizing what already exists
• Owned repeat usage, cohort retention, or share of wallet as a primary metric, and know which levers actually move them
• Comfortable building the financial model yourself and defending reward cost, funding mix, and payback to Finance and leadership
• Strong UX instincts and a high bar for design. You know the difference between a reward that feels good and a badge buried in a settings menu
• Deep fluency in experiment design, incrementality/attribution, and LTV measurement; data chops (SQL/Amplitude-level self-serve) and a bias for shipping, learning, and iterating quickly
• Track record shipping consumer financial or regulated products; comfort partnering with Risk/Credit, Legal, and Compliance
• Excellent cross-functional leadership, including experience leading without authority
• AI tools like Claude Code, Cursor, and others to research, analyze, and prototype, and help develop better product vision
• Bachelor’s degree in a related field or equivalent practical experience

We Offer

• Base Pay Grade: P
• Equity Grade: 13
• Base Pay Range: $204,000 - $290,000 per year (depending on location)
• Health coverage at no cost: We cover 100% of premiums for employees and their dependents
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount

About the Company

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision.

Remote-first with flexibility built in: Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

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