Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Product Operations
Location
- City: United States
- Country: United States
- Remote: Yes
Employment Type
- Type: Full-time
Department
- Department: Product & Engineering
About Andela
At Andela, we know brilliance is evenly distributed around the world, but opportunity is not. For over 10 years, Andela has connected its customers with top global, remote technical talent from over 135 countries with the majority residing in emerging markets like Africa and Latin America.
As one of the world’s largest talent marketplaces, Andela gives companies greater flexibility to quickly deploy qualified technologists. With talent highly skilled in advanced technologies to support Application Development, Artificial Intelligence, Cloud & DevOps, Data Engineering, and much more, customers experience 33% faster project delivery. The company’s exclusive AI-powered platform, Andela Talent Cloud, is the industry’s only unified platform managing the complete global talent lifecycle and enables customers to fill individual roles or engage fully managed teams up to 66% faster.
Andela is on the precipice of two breakout industry transformations: one in staffing/hiring and the other in software development, both accelerated by generative AI.
Are you an exceptional, hungry leader seasoned in scaling businesses through transformation and growth? Join us and change the world.
Job Summary
The Staff Product Operations role is the connective tissue between Engineering, Operations, Sales, and Leadership and beyond. You will be the person who sits in an Ops team standup in the morning, translates what you heard into a product brief by noon, and tells the story back to the whole organization in a way that makes everyone feel like they are part of the same mission. You find the gap, close it, and move on to the next one.
This is not a program-management role and it is not a seat-warmer. It is a high-hustle, high-judgment role for someone who gets energy from being the glue that holds a complex organization together. You thrive in ambiguity, you translate fluently between technical and non-technical worlds, and you measure your own success by whether the teams around you are moving faster and feeling more connected than they were before you showed up.
Key Responsibilities
- Direct experience in a two-sided or multi-sided marketplace (talent, e-commerce, logistics, or similar). You understand liquidity, matching dynamics, and supply/demand tension intuitively.
- A track record of manual processes by building features -- and knowing when it was not yet time to build. You have strong opinions on this, loosely held.
- ‘Fly the plane’ during technical migrations or major company transitions. You know what is going on at all times and how to keep things on track. You know what "scope protection" means because you have lived it.
- Exceptional communication and storytelling. You can walk out of an engineering architecture review and explain what it means for the sales team, the ops team -- in language each of them actually cares about.
- Able to navigate stakeholder complexity across Engineering, Operations, Sales, and executive leadership without positional authority. You lead by earning trust, not by pulling rank.
- Strong data fluency: you can define metrics frameworks, build a dashboard spec, and hold your own in a conversation about data taxonomies. You are able to connect these pieces with tools and processes that fit the need.
- A bias for action. You are not the person who writes the memo about the problem. You are the person who fixes it and then writes the memo so everyone else can learn from it.
- Comfort operating in a fully remote, globally distributed, async-first environment across multiple time zones.
Required Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or related field; MBA or advanced degree preferred.
- 7+ years of professional experience in product operations, product management, or a strategy/operations hybrid role.
- 3+ years in a marketplace, platform, or multi-sided network business model.
- 2+ years managing or mentoring direct reports.
- Experience leading cross-functional initiatives across Engineering, Operations, and commercial teams in a remote or distributed organization.
We Offer
- Competitive salary
- Opportunity to work in a dynamic, global environment
- Be part of a company on the forefront of industry transformations
About the Company
At Andela, we believe in the power of global talent and are committed to providing our employees with opportunities to grow and innovate in a supportive, inclusive environment. Join us and be part of a team that is changing the world.