Staff Professional Services Consultant (IC4) – Accounting Onboarding

About the Position

Staff Professional Services Consultant (IC4) – Accounting Onboarding

Guesty is seeking a dedicated Staff Professional Services Consultant to specialize in delivering professional services focused on our Accounting module for strategic Mid-Market, SME, and Enterprise customers. This role is part of the Onboarding team, based in Covina, CA, with a hybrid work model.

Responsibilities

• Lead complex accounting onboarding projects for strategic customers.
• Act as the main escalation and best practices contact for all North America (NAM) team members.
• Collaborate with cross-functional teams to resolve complex issues.
• Support team members onboarding both core and accounting workflows.
• Ensure scalable, compliant financial operations.
• Mentor the broader team and drive initiatives that improve service quality and operational efficiency.
• Deliver expert financial workflow configurations, owner statement setups, reporting customization, and automation advisory.
• Serve as the main point of contact for all team escalations and best practices related to accounting workflows.
• Act as the accounting onboarding escalation lead, partnering with Product, Engineering, and CX teams to resolve issues quickly and efficiently.
• Build strong executive relationships with customer stakeholders, managing risks and aligning onboarding activities with customer strategic financial goals.
• Manage multiple complex, strategic onboarding projects with precision.
• Mentor junior PSCs (IC1-IC3) and NAM team members on accounting best practices, escalation management, and customer communications.
• Identify and lead departmentwide/cross-functional initiatives to enhance accounting onboarding processes, standardize workflows, and increase scalability across the Onboarding team.

Requirements

• Education: Master’s degree in Accounting, Finance, Business Administration, a related field, or a foreign equivalent plus 2 years post-baccalaureate experience in job offered or any accounting/onboarding/finance/operations related job titles.
• Experience: At least 2 years of experience in:
  • SaaS Accounting Onboarding or Financial Operations
  • Accounting principles, reconciliation workflows, and SaaS financial systems
  • Accounting onboarding projects
  • Standardizing workflows and creating scalable processes
  • SaaS tools including Salesforce, Jira, Zendesk, Modjo, Chili Piper, and Mixmax
  • Acting as a liaison/escalation lead for product issues and accounting workflows
  • Adapting technical language for non-technical audiences

We Offer

• Compensation: $97,000-$119,000/year
• Telecommuting: Available

About the Company

Guesty is a leading property management platform that simplifies the way landlords and property managers manage their properties. We are committed to providing innovative solutions that enhance the efficiency and effectiveness of property management.