Staff Software Engineer - Application Core Services

About the Position

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

This is a remote position. We are seeking candidates in the US and Canada.

The Opportunity

Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners.

The Usage squad works on billing, rates, usage calculations, usage visibility, and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes.

We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable, and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work, and addressing edge cases that affect customers and internal stakeholders.

This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation, and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it.

Our ownership includes application code, data stores, deployment configuration, and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams.

We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues.

Responsibilities

• Design, build, and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility, and marketplace workflows.
• Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features.
• Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling, and recovery.
• Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows, and appropriate controls.
• Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources, and deployment configuration.
• Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable, and safe across environments.
• Investigate production issues across application code, databases, and infrastructure, including resource exhaustion, failed jobs, slow queries, and replication delays.
• Plan and execute service deployments, database changes, and infrastructure migrations, including validation, monitoring, and recovery plans.
• Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work.
• Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout, and production support.
• Make changes traceable and testable, supporting audit requirements and clear explanations of system behavior.
• Collaborate with product management, Support, DealOps, GTM, infrastructure teams, and adjacent AppCore squads to clarify requirements and resolve dependencies.
• Share technical leadership through design discussions, code reviews, mentoring, and practical improvements.
• Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks, and recovery procedures, and follow through on incident findings.

Requirements

• Substantial experience designing, delivering, and operating production backend systems, with the depth and judgment to lead complex work hands-on.
• Strong experience building and operating production backend systems in Go, our primary backend language.
• Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change.
• Experience reasoning about distributed systems, including partial failures, retries, consistency, and interactions between services.
• Experience with relational databases, including data modeling, schema migrations, query performance, and safe production changes.
• Practical experience deploying and troubleshooting containerized services and jobs in Kubernetes.
• Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration, and controlled rollouts.
• Ability to investigate production problems using logs, metrics, and traces, and turn findings into lasting improvements.
• A record of delivering projects end to end, clarifying requirements, making trade-offs, and following through after release.
• Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones.
• Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise.
• Experience writing readable, well-tested software that other engineers can understand, maintain, and operate.
• Willingness to participate in on-call and take responsibility for the production behavior of the systems you build.
• Experience supporting colleagues through code reviews, mentoring, and constructive technical discussions.

Bonus Points For

• Usage metering, billing engines, pricing and rates, financial reconciliation, or customer-facing cost management applications.
• Reducing operational toil and automating workflows with recurring exceptions or manual interventions.
• Systems with auditability, traceability, or financial-control requirements.
• MySQL operations, replication, database upgrades, and performance tuning.
• Terraform, Jsonnet, and Kubernetes deployment configuration.
• Argo Workflows or comparable deployment and job-orchestration tooling.
• Cloud infrastructure involving managed databases, object storage, service accounts, and access controls, particularly on GCP.
• Data synchronization pipelines and BigQuery integrations.
• Cloud marketplace integrations across AWS, Azure, or GCP.
• Integrations with business platforms such as NetSuite or Salesforce.
• Observability tools such as Grafana, Prometheus, Loki, or OpenTelemetry.

We Offer

• Competitive Salary: $174,986 - $209,983 USD per year.
• RSUs: All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
• 100% Remote, Global Culture: As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization: Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication: Expect open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Open Source Roots: Built on community-driven values that shape how we work.
• Empowered Teams: High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways: Defined opportunities to grow and develop your career.
• Approachable Leadership: Transparent execs who are involved, visible, and human.
• Passionate People: Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding: We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key: We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, color, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family, or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organization, and we work hard to ensure that is the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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