Strategic Account Manager, Bulgaria

About the Position

Strategic Account Manager, Bulgaria

Sofia, Bulgaria

Full-time

Commercial

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About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, dedicated to delivering an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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Responsibilities

As a Strategic Account Manager, you will play a key role in the Glovo Partners & Brands team. Your mission will be to build and maintain strong relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.

• Build and maintain relationships with Glovo’s top Partners in the country through consistent and proactive communication.
• Develop and execute plans to help partners grow through promotions, marketing activations, and menu performance.
• Onboard new top partners by providing them with all necessary tools and information.
• Analyze partners' main KPIs and ensure their business performance and growth.
• Prepare reports and dashboards for partners and use them as a source of operational improvements.
• Translate partner feedback into product, marketing, and operations improvements.
• Lead commercial renegotiations to establish strong and sustainable partnerships.
• Support closing partner deals along with the sales team leader when needed.
• Collaborate actively with colleagues in a supportive environment.
• Participate in team rotations to support your commercial development.

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Requirements

Background

• At least 5 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.)
• University degree from a renowned university and high grades is a plus
• Experience in FMCG, food-hospitality, or on-demand delivery industry is a plus

Leadership, Business Acumen, and Collaboration

• Business acumen: Proven track record of understanding and empathizing with partners' business models, challenges, and objectives to create synergistic strategies and deliver value through collaboration.
• Experience in understanding general business, as well as revenue dynamics and drivers.
• Partner collaboration: Proven experience of at least 4 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.

Skills

• Commercial skills: Know how to negotiate and build relationships with big players in the market.
• Comms/Stakeholder management skills: Ability to build long-term relationships and establish yourself as a thought leader/trusted advisor.
• Problem solving: Strong problem-solving skills, including solid analytical skills.
• Data-driven mentality: Take decisions based on data and make business judgments when necessary.
• Project management skills: Highly organized and detail-oriented approach.
• Technical skills: Excellent knowledge of Google Suite and/or MS Office, Excel.
• Languages: Excellent written and spoken Bulgarian & English skills.

Culture

• Driven to build a business from scratch, with a natural bias for action, always pushing for things to happen, objective, and deadline-oriented.
• Ability to work in a high-growth and high-performance start-up with a fast pace.
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.

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We Offer

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Glovo free delivery and 80 BGN Food vouchers to satisfy your cravings!
• 🏊 Co-funded Multisport card to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

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About the Company

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/

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Diversity and Inclusion

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Apply | Shortlist

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