Job Description, Responsibilities & Requirements
About the Position
Strategic Account Manager - Retail
Belgrade, Serbia
Full-time
Commercial
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About the Company
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with a mission to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Who We Are
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
Your Mission
Ready to lead the charge in redefining how people access retail essentials? As Retail Strategic Account Manager (SAM) for Q-Commerce Serbia, you’ll own and grow one of Glovo’s most exciting and diverse verticals-think pharmacies, beauty, pet care, and more. You’ll be the driving force behind partner acquisition, business growth, and performance. This is your chance to build something big, fast. High autonomy, high impact, and a seat at the table as we shape the future of on-demand retail. If you're commercially sharp, data-driven, and love building things from the ground up-this role’s got your name on it.
Responsibilities
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
- Evaluate, follow up, and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
- Draw and execute plans, making your partners grow through promo negotiations, marketing activations, and menu performance (selling items, AOV, Conversion Rate, cross-selling, and upselling).
- Ensure that Glovo has the best content by signing partnerships with partners.
- Optimize Glovo visibility through marketing actions with our partners.
- Improve Glovo’s revenue through commission renegotiation and selling assets.
- Understand, build action plans, and follow up on churned and inactive partners.
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.
Requirements
- 3–5 years in sales, account management, or business development.
- Experience in e-commerce, retail, FMCG, or fast-paced tech.
- Proven ability to close deals and grow partner performance.
- Proactive, data-driven, and obsessed with making things happen.
- Strong commercial acumen-ability to translate GMV into media value, pitch bundled solutions, and handle objections.
- Fluent communicator-both internally (with senior stakeholders) and externally (with C-level brand partners).
- Fluent in Serbian and English.
We Offer
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Cobee discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
About the Company
At Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds-all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Additional Information
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!