Strategy & Consulting | Digital Customer Experience Consultant/Analyst - Automotive & Mobility

About the Position

Strategy & Consulting | Digital Customer Experience Consultant/Analyst - Automotive & Mobility

At Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth. As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges.

Transform the world's leading organizations by solving the most complex challenges they face. Design and execute innovative business solutions that improve the way the world works and lives.

• Work at the heart of the finest global Automotive and Mobility organizations where you will collaborate on innovative projects bringing your knowledge and creativity.
• Make change happen by integrating skills and experience in strategy, consulting, digital, technology, and operations.

HOW WILL YOUR EVERYDAY BE?

• Participate in large global programs which help Automotive and Mobility clients (mainly in North America) design and implement new business processes, organization capabilities, and digitally enabled solutions to provide them with the necessary strategies and tools to position their organizations for high performance.
• Work as a part of a multi-disciplinary global team on defining solutions for complex projects (e.g., e-commerce, Digital Transformation, Dealer Management, Parts & Service Operations, CRM) for large OEMs, OESs, and Dealer Channels.

Responsibilities

• Collaborate on innovative projects in the Automotive and Mobility sectors.
• Design and implement new business processes and digitally enabled solutions.
• Work with a multi-disciplinary global team to define solutions for complex projects.

Requirements

• Minimum of 3-5 years of experience working in Automotive/Mobility companies, or experience in related projects.
• Areas of experience: Marketing, Sales, and/or Aftersales in the Automotive & Mobility Industry.
• Project Management skills: Experience in project management, either in companies or consulting firms.
• Omnichannel digital experience: Experience working with digital channels either in automotive, mobility, or an E-commerce company.

Nice to Have

• CRM: Understanding and experience in CRM programs, initiatives, and KPIs. Deep experience in CRM tools such as Salesforce (priority), Dynamics 365, or others. Experience in tools implementations for dealers/customers. Experience in loyalty programs implementation: Strategy, design, implementation, and results tracking.
• ANALYTICS: Deep knowledge and experience in analytical tools (GA, BI, etc). Experience in creating dashboards, analyzing indicators, and presenting results.
• PERFORMANCE MARKETING: Digital Marketing Specialist: SEO/SEM/CRO: Conversion rate optimization. Facebook Ads, Google Ads. Experience in digital marketing campaigns with high impacts on results (Life Cycle Value, ROI, Sales, and leads acceleration).
• CX: Deep experience in understanding customer/dealer experience. Indicators tracking (NPS/CSAT) and Tools management. Advanced in customer journey development: discovery, assembly, tools management, and presentation. Web-sites/Apps: UX research, diagnosis, testing, discovery, and design.
• SOCIAL INTELLIGENCE: Brand monitoring, Social Media management, and Social Listening: Deep experience in understanding and collecting customer, competitors, and market feedback, Social sentiment, and Brand awareness. Use of tools and assembly of dashboards. Content Management.

We Offer

• Credits at PedidosYa
• Health insurance - Swiss Medical
• Connectivity and Electricity Services
• Gym VIP Pass
• Days off from the first year of service
• Flexible holidays
• Flexible Work Shift
• Bonus in Higher Education certifications
• Day off on your Birthday
• Bonus
• Paternity & Extended Maternity Leave
• Daycare reimbursement
• And more benefits

About the Company

At Accenture, we believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.