About the Position

Strategy & Operations Manager

Ramat Gan, Israel

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. Join us as a Strategy & Operations Manager in Israel to drive strategic planning and performance in our Courier Operations.

About Wolt

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe, and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact, we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Responsibilities

In this role, you’ll:

Lead strategic planning, translating business priorities into clear roadmaps, resources, and milestones.
Own OKRs, KPI tracking, and business reviews, turning insights into actions that improve performance.
Run Operations leadership forums, ensuring clear decisions, ownership, and follow-through.
Align local, global, and cross-functional teams on strategic priorities, processes, and policies.
Improve workflows and implement scalable processes that strengthen efficiency and accountability.
Partner with People and Operations managers on career frameworks, training, and team development.
Lead AI adoption, automation, and new initiatives from business case through launch and evaluation.

Requirements

7+ years in strategy and operations, consulting, operational excellence, organization and methods, or strategic program management, ideally in a fast-growing business.
Proven experience leading complex initiatives, strategic planning, and performance management across teams.
Strong analytical skills and business judgment, translating data into actionable recommendations.
Excellent stakeholder management, communication, presentation, and facilitation skills.
A structured approach to managing priorities, dependencies, and risks, with experience driving process improvements and organizational change.
Practical experience with AI tools and automation.
High ownership, discretion, and confidence working independently and with senior leadership.
Fluent in Hebrew and English.

Next Steps

If you enjoy combining strategic thinking with hands-on execution, and want to help shape the future of Courier Operations at Wolt Israel, we’d love to hear from you.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.

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Strategy & Operations Manager

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