Strategy & Operations Programs, Support

About the Position

Strategy & Operations Programs, Support

Join the User Operations team at OpenAI to enhance customer support and operational excellence. This role is pivotal in driving strategic and operational initiatives across our customer support landscape.

Location

San Francisco, California, United States

Employment Type

Full-time

Compensation

• $216K – $310K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

Responsibilities

In this role, you will:

• Drive the ideation and operationalization of new support systems, processes, and programs.
• Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives.
• Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options.
• Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation.
• Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management.

Requirements

• 8+ years of experience in operations, strategy, and consulting, with at least 5 years of experience building and leading customer-facing operations. You have a history of high impact work in a technical environment.
• Non-traditional – this role will require leveraging technology and concepts that are not yet established in the world (some of which you will produce yourself).
• Comfortable operating at all altitudes – discussing strategy and vision with executives, and troubleshooting operations with individual contributors.
• Extensive experience in taking end-to-end ownership of large, ambiguous problems, and breaking them down into clear, actionable plans.
• Direct experience engaging with executives and senior leaders to influence and drive strategic decisions.
• Highly analytical, with strong skills in data modeling and operational forecasting to drive insights and decision-making.
• Excellent communication and collaboration skills and are skilled in influencing stakeholders across all levels of the organization.
• Thrive in chaos, and relentlessly drive program structure to enable the team.
• Passion for technology, AI, and customer service, and are enthusiastic about the transformative impact of AI on business and society.

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.