About the Position

Strategy Consulting Manager - CX

Copenhagen, Capital Region, Denmark

About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

What will your day look like?

As a Strategy Consulting Manager - CX, you will lead customer experience projects for global brands, ensuring hyper personalization at scale, marketing automation, and CRM. You will work with a diverse team of technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

Who are you going to work with?

You will be part of VML MAP, a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer. You will collaborate with a global network of more than 30,000 employees across 150+ offices in 60+ markets.

What do you bring to the table?

Management skills
Experience in customer experience strategy
Ability to work in a hybrid environment

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

We Offer

Hybrid work approach
Opportunity to work with a global team
Commitment to diversity and inclusion

Application Information

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Strategy Consulting Manager - CX

Job description