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Job Description, Responsibilities & Requirements
About the Position
Student Job (f/m/x) - Group CIB Strategy & Experience Design (20 h/week)
You will join the Group CIB Strategy & Experience Design team at Raiffeisen Bank International (RBI), working at the intersection of strategy and Customer Experience (CX). The role will primarily support CX topics, including international surveys, client insights, data analysis, and transformation initiatives.
Responsibilities
- Support in the preparation and execution of Customer Experience surveys across RBI and network banks
- Support with structuring, cleaning, and analyzing survey and client data
- Support for preparing management-ready presentations and summaries based on CX insights
- Support in consolidating and structuring qualitative customer feedback (e.g. interviews, surveys)
- Support CX initiatives and cross-market projects
- Support stakeholder communication, coordination, and reporting activities
- Provide ad-hoc analytical and operational support across ongoing CX projects
Requirements
- Actively studying at a university or university of applied sciences in applied mathematics, economics, finance, or a related field
- Proficient in both German and English (written and spoken)
- Very good MS Office skills, especially in PowerPoint and Excel (incl. creating and customizing pivot tables, confident use of formulas)
- Initial experience working with larger datasets or dashboards using data visualization tools such as Power BI or Tableau
- First experience with Power BI (understanding of data model structure, experience with creating visuals, understanding of data refresh process, knowledge of Power Query editor, DAX)
Nice to Have
- First exposure to data environments such as Databricks or APEX
- SQL knowledge is a plus
We Offer
- Work & Study: The ability to gain practical experience in an international banking environment while continuing your studies
- Flexibility: Working hours adaptable to your university schedule and a balance of on-site and home-office days
- Onboarding: An easy start with a buddy from your team to guide you
- Community: Internal networking with other students
- Internationality: Operations in Central and Eastern Europe with English as the corporate language, providing a foundation for an international career
- Canteen: A wide variety of healthy, tasty, and heavily subsidized meal options
- Further Benefits: Shopping vouchers from the staff council (e.g., supermarkets), free museum tickets, attractive sports offers, fitness center membership allowance, and a reduced public transport pass
- Compensation: An attractive monthly student salary of gross EUR 2,619.73 (based on 38.5 hours per week)
About the Company
Als Raiffeisen Bank International zählen wir über 17 Millionen Kund:innen in Österreich und 11 weiteren Ländern in Zentral- und Osteuropa. Diesen Erfolg verdanken wir unseren engagierten Mitarbeiter:innen. Von Anfang an unterstützt du dein Team und leistest mit deiner Arbeit einen wertvollen Beitrag. Dank der flexiblen Arbeitszeiten lässt sich dein Studium gut mit dem Job verbinden. Du wirst Teil einer Community von 350+ Studierenden, in der ihr euch austauscht und voneinander lernt. Wenn du proaktiv bist, stehen dir bei uns viele Wege offen – von spannenden Projekten über 25.000+ Online-Kurse bis hin zu Experimenten mit AI und Automation. Egal, wofür du dich entscheidest: du sammelst Erfahrungen, die dir dein Leben lang bleiben.
Don't just watch your future happen.
Make it happen.
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