Student Success Manager

About the Position

Astria Learning is an education-technology company partnering with universities to deliver high-quality virtual learning experiences. We are looking for a motivated and experienced Student Success Manager to join our OPM and Student Retention department. In this remote role based in Ghana, you will oversee eCampus operations across multiple partner institutions, lead a cross-functional team, and drive meaningful outcomes across the full student lifecycle - from enrollment through graduation.

Responsibilities

Institutional oversight

• Oversee day-to-day eCampus operations across several Astria Learning partner universities, ensuring quality, consistency, and compliance in digital academic services.

Team leadership and development

• Directly manage and mentor Student Support Supervisors and Student Success Coordinators (SSCs), guiding daily operations while fostering professional growth, accountability, and high team performance.

Standardization and operational efficiency

• Develop, improve, and implement uniform processes and standard operating procedures (SOPs) for SSC and eCampus teams.
• Optimize workflows covering student onboarding, academic readiness, and digital service delivery.

Strategic alignment and planning

• Collaborate with senior Astria Learning leadership to align operations with long-term organizational goals, translating strategic priorities into clear, actionable operational plans.

KPI and performance monitoring

• Track and improve key metrics including enrollment, retention, graduation rates, and tuition collection.
• Build and maintain performance dashboards and design proactive intervention plans for SSC teams.

Reporting and communication

• Compile and deliver detailed operational reports covering progress, risks, and recommendations, promoting internal transparency and data-driven decision-making.

Partner relations

• Build and sustain strong working relationships with university partners, addressing operational issues and coordinating institutional requests in a timely manner.

Budget oversight

• Support operational budget planning and management, identifying and implementing cost-efficiency opportunities where appropriate.

Cross-functional collaboration

• Coordinate closely with Academics, Admissions, Finance, and IT departments to ensure a seamless and consistent student experience.

Requirements

• Bachelor's degree in Business Administration, Education, Project Management, or a related field (Master's degree preferred).
• 4–6 years of experience in program, academic, or operational management.
• Demonstrated experience managing distributed or cross-institutional teams, preferably including student success or student support functions.
• Familiarity with LMS platforms (e.g., Moodle, Canvas), CRM systems, and student data tools.
• Proven leadership and coaching abilities with a track record of measurable results.
• Strong understanding of operational efficiency and digital academic service delivery.
• Excellent analytical skills for KPI tracking and performance evaluation.
• Exceptional communication, presentation, and stakeholder engagement abilities.
• Solid project management skills with experience leading strategic initiatives across multiple teams.

Nice to Have

• Master's degree in a relevant field.
• Prior experience working within an Online Program Management (OPM) environment.
• Experience supporting student retention initiatives at the post-secondary level.
• Exposure to budget planning and financial reporting in an academic or ed-tech context.

We Offer

• Opportunity to work in a dynamic and innovative education-technology company.
• Remote work flexibility based in Ghana.
• Professional growth and development opportunities.

About the Company

Astria Learning is dedicated to partnering with universities to deliver high-quality virtual learning experiences. We aim to enhance student success and retention through innovative digital academic services.