About the Position

Subscription Services Representative | Renewals (Japan)

Everpure Japan | Tokyo Office | Full-time

Reports to: Sr. Manager, Subscription Services | International Subscriptions team in Melbourne, Australia

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

About Us

Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest-growing enterprise companies in history, exceeding $1B in revenue at the end of 2017.

The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing, and self-driving cars-all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation build a fast-growing company that employees, customers, partners, and investors love.

Responsibilities

Serve as a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage.
Effectively communicate company messages, value propositions, etc. verbally and in writing.
Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure.
Accountable for reviewing and validating installed base reports.
Manage existing programs to maximize company revenue and resolve customer-related contract issues.
Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal.
Goal is to optimize renewal rate, attach rate, and term.
Quote all subscription renewal opportunities for assigned territory.
Develop overall renewal strategy and process for assigned territory.
Manage & forecast the subscription pipeline for territory.
Create programs with Marketing Manager to proactively encourage renewal activity with partners.
Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups.
Track all activity in Salesforce.

Requirements

Bachelor’s degree or equivalent.
Prior subscription sales role 4+ years.
Prior customer service experience 2+ years.
Strong interpersonal skills / team player.
High integrity, ethics, and humility.
Ability to build and maintain credibility with all cross-functional teams.
Industry knowledge preferred.
Highly organized / strong time management skills.
Excellent written and oral communication skills.
Self-starter and ambitiously pursues improvement.
Solid Salesforce aptitude.
Advanced computer skills required (e.g., Excel, MS Access, SQL queries).
Inventory/installed base management experience is a plus.
Organizational and follow-up skills, problem-solving, and analytical skills.
Desire to grow with Pure Storage.
Proven track record of success.
Must be willing and able to work in an open office, team environment.
Native-level Japanese language skill is required.
Daily conversational level in spoken and written English is welcome.

We Offer

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out benefits.everpuredata.com for more information.

About the Company

Accommodations and Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

Our Commitment to a Strong and Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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Subscription Services Representative | Renewals (Japan)

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