Supply Chain Analyst

About the Position

We are seeking a Supply Chain Analyst to join our team in Chonburi, Thailand. This role is responsible for customer service activities relating to the automaker and relevant customers. The Analyst will communicate with customers' purchasing agents and other personnel to convey product delivery, availability, and premium cost information. The role aims to guide business communications and strategies to maintain high customer satisfaction levels.

Responsibilities

• Monitor customer FCST and track demand changes. Distribute volume trend analysis and demand variation statistics. Notify operations management and commercial sales of significant demand vs. forecast variation.
• Manage order fulfillment processes, from order receiving to shipment arrangement, and maintain a close working relationship with customers.
• Facilitate resolution of product shortage or other urgent supply issues and act as the communication conduit between the Customer, Sales, and the Factory to achieve mutual objectives.
• Optimize planning of supply to efficiently manage inventory levels and on-time delivery performance.
• Handle customer inquiries/complaints/return materials and provide solutions promptly.
• Work closely with the Global SIOP team to achieve the goal of integrated Supply Chain.
• Analyze and dispute customer delivery rates.
• Run monthly reports and distribute them to customers/cross-functional teams to track Customer Services KPIs. Record monthly report submissions from manufacturing and consolidate the data for management reporting.
• Support project management, adaptation, rollout, and implementation of essential Customer Services Products & Services concepts across the web portal network.
• Implement and monitor customer service standards and procedures to enhance customer satisfaction.
• Work independently on SAP for SD/MM for order processing & other related transactions and other tools used in operations (3PL tracking tool, excel reporting tools, etc.).
• Support the Supply Chain team on continuous improvement activities (Innovation / Synchronization / Digitization / Simplification) for the assigned accounts and processes through data analysis and change management process.
• Document processes (SLA, Work Instruction, etc.) together with deployment to the team.
• Other ad-hoc duties assigned by the Supply Chain Manager.
• Ensure full compliance with customer-specific requirements by integrating customer quality standards into daily operations to consistently meet and support customer objectives.
• Ensure full compliance with EHS requirements by implementing and adhering to established policies, procedures, and objectives to maintain a safe and environmentally responsible workplace.

Requirements

• Bachelor's degree or equivalent.
• 7 years working experience in logistics-related field; 5 years of which in a multinational Automotive company.
• Fluent English in reading, writing, and speaking.
• Strong data analysis capability and business acumen.
• Excellent communication skills; ability to interact effectively with people from different functions.

Nice to Have

• Major in Logistics, Economics, or Marketing-related.
• Experience with ERP and planning systems.
• Experience with supply planning & forecasting.
• Advanced knowledge of MS Office suite, especially Excel.

We Offer

• Competitive salary.
• Regular - Permanent position.
• Opportunity to work in a dynamic and innovative environment.

About the Company

HARMAN has been amplifying the sense of sound since the 1920s. Today, we create integrated technology platforms that make the world smarter, safer, and more connected. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers. Our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!