Support Agent (Korean/English) (f/m/x)

About the Position

Support Agent (Korean/English) (f/m/x)

Join exmox as a Support Agent (Korean/English) for a remote role in Metro Manila, providing top-tier customer support in mobile gaming.

Responsibilities

• Player Assistance: Handle a wide range of inquiries in English and Korean via helpdesk tools, resolving account-related, technical, and app-specific questions.
• Issue Resolution: Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers.
• Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals.
• Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience.
• Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product.

Requirements

• Experience: Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness.
• Language Skills:
  • Native or near-native proficiency in Korean, both written and spoken.
  • Advanced proficiency in written and spoken English.
  • Able to handle support tickets in both Korean and English.
• Technical Interest: A genuine interest in technical support environments and the mobile gaming industry.
• Mindset: A proactive, solution-oriented approach with the ability to manage tasks independently.

Nice to Have

• Experience in mobile gaming and player support.
• TOPIK level 5 or higher (for non-native Korean speakers).
• Familiarity with helpdesk software like Zendesk.
• Experience in community management and/or app store review management.
• Experience writing support content (e.g. macros, Help Center articles).

We Offer

• Location: 100% Work from Home (must be based in Metro Manila).
• Shifts: Full-time (40h/week, Mon-Sun) on rotating shift roster. To maintain 24/7 support, night shifts are scheduled on a rotating basis across the team. Overtime hours may also be required based on business needs.
• Public Holidays: Working on public holidays may be required on an as-needed basis.
• Equipment: We’ve got you covered - all necessary work hardware will be provided.
• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.
• Ambitious Environment: Work with driven people who challenge each other openly and take full ownership at a company that prioritizes growth, performance, and impact to compete at the highest level and win.

About the Company

At exmox, we are building the next European tech challenger in the user acquisition space.

We are part of the Aonic Group, named one of the top 10 fastest-growing companies in Europe in 2026.

Our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance.

This is not a company built for comfort. We are building for growth, impact, and long-term success.

Equal opportunity, accessibility, and data protection

exmox is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, age, disability, ethnic or national origin, religion or belief, sexual orientation, or any other legally protected characteristic. If you require any adjustments or accommodations during the recruitment process, just let us know, we are happy to help. Your personal data will be processed in line with our Data privacy statement, which explains how we collect, use, and protect your information during the hiring process.