About the Position

Support Analyst (7-9 yrs) Bengaluru

India - Bengaluru

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across the globe, we support 100+ clients across banking, financial, and energy sectors. We are recognized for our deep transformation execution and delivery.

Why Join Capco?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers, and other key players in the industry. The projects that will transform the financial services industry.

Responsibilities

Direct Responsibilities

Focus on platform stability for Rates, Credit & FX IT systems
Closely work with Traders, Sales, and Client teams to ensure technical support
Manage incidents, communicate with stakeholders
Change and incident management via ServiceNow
Work closely with Development teams to fix recurrent issues and enhancements

Contributing Responsibilities

Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts.
Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem-solving mindset to prevent recurrence. External clients' impacts must be systematically considered when addressing Production issues or performing Changes.
Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs.
Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification).
Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.
Maintain high-quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management, and business-critical activities.

Requirements

Specific Qualifications

7-8 years of experience in the banking, financial, or capital markets domain
Analyst, Data Engineering, or Support background
Functional Knowledge on Settlements Securities
Calypso Tool Knowledge

Skills Referential (Required knowledge, skills, and abilities)

Technical Skills

BAU Monitoring: Splunk, Geneos, logs
Scripting: Python, shell scripting, autosys
ITIL: ServiceNow, Jira, excel, LLM

Functional Skills

Functional Knowledge on Settlements Securities
Calypso Tool Knowledge

Behavioral Skills

Ability to work with a global team across regions, work in a diverse environment
Soft skills: excellent written & verbal communication, direct interaction with traders

Education Level

Bachelor's degree in engineering (B.E.) – EXTC, IT, or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record.

We Offer

A work culture focused on innovation and creating lasting value for our clients and employees
Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
A diverse, inclusive, meritocratic culture

Location

Bangaluru, India

Support Analyst

Job description