Support Associate

About the Position

🤩 We are looking for full-time Support Associates to join our Support team in Bulgaria!

About Wolt

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Responsibilities

• Supporting our customers, courier partners, and venues via live chat and phone for the Bulgarian market
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Requirements

• Great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
• Fast learner, comfortable with multitasking, and ready to work in a fast-paced environment
• Ability to work in shifts in mornings, evenings, and weekends - our support is open seven days a week
• Fluency in Bulgarian and English

Next Steps

All our Support Associates work directly from our office, and we do not provide the possibility to work from home.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so send through your application along with your CV as soon as possible! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring - learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.

We Offer

• Opportunity to work in a dynamic and fast-growing company
• Be part of a team that is shaping the future of delivery
• Work directly from our office in Sofia, Bulgaria

Apply for this Job

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Where did you hear about this job?

Please tell us how many hours per week you can work?

Please write in English how you would respond to this comment from a courier: Hi! I was delivering order with burgers and drinks in it. Unfortunately, the drinks spilled and ended up soaking the burgers a bit. Really sorry about that! I tried to keep everything steady, but things shifted during the ride. Feel free to report it in the app or let me know if there’s anything I can do to help make it right.

Please write below how you would respond to this customer’s message: “I just tried Wolt for the first time, thanks for the great experience! After the surgery I haven’t been able to walk so well so ordering food to my home really saved my day.” Please write your answer in Bulgarian.

We work from our office located near Mall of Sofia.
Is it possible for you to work from office?

Our support runs 24/7, and the longest shifts are 8 hours 20 minutes long. You would have a variety of day time, night time and weekend shifts. Is this okay with you?

Please provide us your salary expectations for this position, EUR