Support Consultant - Italy, Tier 1 | 366

About the Position

Support Consultant - Italy, Tier 1 | 366

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia, and the Americas. Founded in 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire, and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

Responsibilities

• Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail, and occasional on-site events
• General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up
• Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
• Contributing to 3Shape's business by providing the industry's best Customer Support

Requirements

Professional

• Full operational command of English (B2+) and Italian (C1), both verbally and in writing
• Previous experience in a support function
• Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge
• General network knowledge including understanding the concepts of client-server installations
• Database (Oracle and MSSQL) administration knowledge
• User-level knowledge on CRM systems (is a plus)
• A relevant IT education is an advantage

Personal

• Customer-oriented approach
• Strong technical interest and understanding of IT, software, and engineering problems
• Good communicator, with the ability to ask and listen, also to what is not being said
• Intercultural competence

We Offer

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits including 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc.
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years

About the Company

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.

Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.

Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia, and the Americas.

Founded in 2000

Contact

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: [email protected].