Job Description, Responsibilities & Requirements
About the Position
Infinigate is a regional value-added distributor for IT security solutions. With a local office in Slovenia, we are currently seeking a dynamic Support Engineer, fluent in English, to join our team of highly skilled support professionals. You will work on cutting-edge technology, constantly improving the support center of excellence for our partners.
Responsibilities
- Reproduce issues from customers’ description of the problem and provide a resolution
- Resolve open tickets for company partners
- Troubleshoot, diagnose, and resolve customer issues independently, making use of the resources available
- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues
- Design solutions for customers, from a single device to creating an entire network architecture
- Work with various engineers from our partners to install and configure primarily firewalls, but also a vast range of products, such as Web Application Firewalls, Anti-Spam Gateways, Wireless Networks, Sandboxes, etc.
Requirements
- Networking Knowledge is required (CCNA/CCNP represent a plus). Specifically, routing and switching
- Infosec knowledge is a great plus as Fortinet NSE4 certification
- Experience with various network devices such as routers, firewalls, switches, etc.
- Understanding of business security practices and procedures
- Hardware security implementation
- Different communication protocols
- Presentations skills
Additional Requirements
- B driving license
- Ability to travel within the territory (Croatia, Slovenia)
- Proficiency in English
About the Company
Dedicated to cybersecurity, secure networks, and secure cloud solutions. We’re a leading, pan-EMEA distributor, specializing in total cybersecurity solutions and…
Employment Details
- Seniority Level: Mid-Senior level
- Employment Type: Full-time