Support Engineer

About the Position

Support Engineer

Belgrade

Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS, and crypto gateways into a single, intelligent platform.

We are looking for a Support Engineer to join our team in Belgrade. The role involves providing technical support for card processing systems and contributing to our AI-native financial infrastructure.

Responsibilities

• Communication with client's support representatives in Slack chats
• Escalation of tickets to Engineers of the Card Processing Team
• Online monitoring of the in-house card-processing system
• Analysis of system events - system logs, etc.
• Reception and processing of reverse tasks from internal teams
• Performing and automation of routine procedures (including AI automation tools): file exchange, running of system scheduled tasks
• Setting up emulators of payment systems (setting up test/pre-prod environments)

Requirements

• Experience in supporting card processing systems at least 1 year or 2 years of any payment processing systems
• Knowledge of the principles of Card Processing Operations of the authorization and clearing part
• Hands-on experience with any logging system (Splunk, CloudWatch, DataDog, etc.)
• Knowledge of the HTTP protocol of the application layer, experience with the API-browsers (Postman, Swagger, etc.)
• PL/SQL - writing simple CRUD queries

Nice to Have

• Experience with Core Banking System, (experience with Temenos would be your benefit)
• Experience with KYC/KYB (like SumSub, etc.)
• Experience with SmartVista
• Any experience with Banking as a Service products
• Hands-on with SalesForce

We Offer

• Be part of a global fintech ecosystem
• Opportunity to work with cutting-edge AI-native financial infrastructure
• Collaborative and innovative work environment

About the Company

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Unlimit Team now!