Support Engineer

About the Position

We are seeking a Support Engineer with 5-7 years of experience in Application and Infrastructure Support, Incident Management, and Cloud Operations to join our team in Pune, India.

Responsibilities

• Resolve complex, high-impact bugs, JVM/memory leaks, and database performance bottlenecks.
• Develop internal scripts or tools to automate diagnostics and accelerate time-to-resolution.
• Serve as the primary technical liaison among product, engineering, and client teams.
• Coach and guide Engineers and Service Management staff.
• Identify requirements and design solution architectures to meet them.
• Analyze solutions and processes to recommend simplifications, including within Service Management.
• Troubleshoot software and infrastructure issues using tools and by debugging large codebases (GitHub, Kubernetes).
• Enhance team operations by integrating best practices.
• Launch new features or re-architect existing ones, balancing technology with business value.
• Maintain coding and Service Management standards.
• Write detailed documentation and runbooks to enable client self-service and improve team efficiency.
• Identify and assess new technologies for potential adoption.

Requirements

• 5-7 years of experience in Application and Infrastructure Support, Incident Management, and Cloud Operations.
• Banking domain experience is required.
• Hard skills:
  • Managing the Software Development Life Cycle and Service Management activities such as Incident, Problem, Change, Configuration, Availability, and IT Continuity Management.
  • Proficiency in one or two technology stacks, preferably .NET, with the ability to adapt swiftly to new technologies.
  • Solid knowledge of service management practices, scripting, packaging tools, and programming in multiple software languages.
  • Experience in object-oriented design and analysis.
  • Practical experience designing interactive applications, automation, or service management solutions.
  • Advanced expertise in relational databases and SQL.
• Soft skills and competencies:
  • Applying technical knowledge effectively to maintain operational stability.
  • Strong problem-solving capabilities to optimize system performance.
  • Adaptability to evolving technologies and changing business requirements.
  • Experience with system performance monitoring, tuning, and continuous improvement of monitoring and alerting.
  • Proactive identification and resolution of security vulnerabilities.
  • Integration of software or solutions with existing systems.
  • Practical understanding of the DevSecOps model.

Technology Stack

• Cloud & Infrastructure: AWS, Azure, GCP, Kubernetes, Docker.
• Languages & Frameworks: Java, Python, C#, React, Angular, REST APIs.
• Tools: Jenkins, Azure DevOps, GitHub, CI/CD pipelines.
• Databases: Oracle, SQL, PL/SQL, MongoDB, PostgreSQL.

Nice to Have

• AI, cloud, and emerging technologies to drive digital transformation.
• Knowledge of or experience in lending domain will be an added advantage.
• Mastery in engineering tools applicable to the specialization (including but not limited to various development tool suites).

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.

About the Company

Luxoft is a global technology services company that helps businesses drive digital transformation. We are committed to delivering high-quality solutions and services to our clients, leveraging cutting-edge technologies and industry expertise.