Job Description, Responsibilities & Requirements
About the Position
Join our Retail Tech Support team as a POS Engineer: own incident lifecycles, lead SIT/UAT, and partner with users and vendors to keep POS systems running smoothly.
Responsibilities
- Incident Management: Oversee and manage incidents related to POS systems and other retail applications, ensuring that all issues are resolved within the agreed SLAs.
- Testing Oversight: Manage and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) for retail applications to ensure that systems are functioning as expected before deployment.
- Issue Resolution: Coordinate with business users and IT vendors to resolve technical issues, ensuring that all parties are aligned and that issues are addressed in a timely manner.
- Documentation: Maintain accurate records of incidents, testing processes, and resolutions, and ensure that all documentation is up-to-date and readily accessible.
Requirements
- POS Systems Expertise: Strong knowledge and experience with POS systems, including their setup, configuration, and troubleshooting.
- Incident Management: Proficient in managing incidents through their lifecycle, ensuring adherence to SLAs and effective issue resolution.
- Testing Management: Experience in overseeing SIT and UAT processes, with the ability to coordinate testing activities and validate results.
- Coordination Skills: Effective at working with both internal business users and external IT vendors to resolve issues and ensure system reliability.
Educational Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
- 4 years of experience in IT support, with a focus on POS systems and retail applications.
- Demonstrated experience in managing incidents, SIT, and UAT processes for retail technology.
- Proven track record of coordinating with business users and IT vendors to resolve technical issues efficiently.
We Offer
- Competitive salary
- Opportunity to work in a global well-being company
- Professional growth and development
About the Company
GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.