Support Engineer / Content Operator

About the Position

Support Engineer / Content Operator

Work in the IT Department of an international company specializing in the provision of services of software development and IT solutions.

office remote Georgia, Kazakhstan, Uzbekistan

Responsibilities

• Providing first-line support to users encountering technical issues
• Tracking graphs and checking notifications from application monitoring systems
• Escalating unresolved or more complex issues to technical support engineers and developers
• Performing content management tasks in various CMS systems by following step-by-step guides
• Communicating with foreign customers in messengers
• Assisting sales team with receiving and filtering new customers’ requests
• Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends

Requirements

• A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations
• Fluent English and good communication skills
• Experience with HTML at a basic level
• Sales and marketing experience is an advantage
• Experience working in a call center or technical support is an advantage

We Offer

• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Options to work remotely
• Corporate medical insurance covering services of private and public medical centers
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops, and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

About the Company

Join Itransition as a Support Engineer / Content Operator. Provide first-line support, manage content, and assist sales. Remote work in Georgia, Kazakhstan, Uzbekistan.

Apply for

Apply by filling in the form beside or sending your CV to [email protected]