Support Manager – Junior
Job description
About the Position
We are seeking a Junior Support Manager for our Customer Care team in Georgia. Join us to provide exceptional customer service and support to our clients.
Responsibilities
- Provide exceptional customer service to SOFTSWISS’ clients and business partners.
- Implement a client-centric approach to respond to inquiries, answer questions, resolve issues, and offer necessary information in a polite manner.
- Deliver excellent customer service and collect all relevant data.
- Create detailed reports to ensure continuous improvement of SOFTSWISS services.
Requirements
- Customer Service skills
Employment Type
- Full-time
Experience Level
- Junior
Locations
- Georgia
About the Company
We have the top parties
© SOFTSWISS. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services,Software Development
About the Company SOFTSWISS is a global tech company with over 15 years of experience in providing iGaming software solutions. The company drives client success by offering exceptional standards in service, data security, and platform stability. SOFTSWISS employs over 2,000 people across four offices in Poland, Georgia, and Malta. Products, Services & Tech Stack Core Solutions: iGaming platform Affilka (affiliate management platform) Jackpot Aggregator Payment Gateway Sportsbook Game Aggregator Technologies & Frameworks: High-level programming language Open-source programming language Scripting language JavaScript library (for frontend development) Event streaming platform (for metrics monitoring and analytics) Database system Project Scope & Target Clients Client Base: 53 countries 1,500+ brands using SOFTSWISS software Engineering Scale: Large-scale engineering projects Complex platform stability and data security requirements
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