Support Manager – Junior
Nice to have's
Job description
About the Position
Support Manager – Junior
SOFTSWISS continues to expand the team and is looking for a Support Manager - Junior. We need a true and accomplished professional who shares our culture and values.
About the Product
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration. Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You’ll solve complex technical challenges and help power one of the industry’s leading aggregation platforms.
Purpose of the Role
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Key Responsibilities
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)
Required Experience
- Higher or incomplete higher education / technical education is an advantage
- B2+ level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
Nice to Have
- Technical support experience (the second line)
We Offer
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Locations
- Tbilisi, Georgia
- Serbia
SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]
© SOFTSWISS. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services,Software Development
About the Company SOFTSWISS is a global tech company with over 15 years of experience in providing iGaming software solutions. The company drives client success by offering exceptional standards in service, data security, and platform stability. SOFTSWISS employs over 2,000 people across four offices in Poland, Georgia, and Malta. Products, Services & Tech Stack Core Solutions: iGaming platform Affilka (affiliate management platform) Jackpot Aggregator Payment Gateway Sportsbook Game Aggregator Technologies & Frameworks: High-level programming language Open-source programming language Scripting language JavaScript library (for frontend development) Event streaming platform (for metrics monitoring and analytics) Database system Project Scope & Target Clients Client Base: 53 countries 1,500+ brands using SOFTSWISS software Engineering Scale: Large-scale engineering projects Complex platform stability and data security requirements
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