Support Manager (m/f) - Hybrid (Brussels)

About the Position

ENSURE YOUR FUTURE!

Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.

We are currently recruiting a Support Manager (m/f) - Hybrid (Brussels) for integration in our internal team/client.

Responsibilities

• At least 5 years of specific expertise in End user support of information systems
• At least 5 years of specific expertise in Good knowledge of ITIL
• At least 3 years of specific expertise in Knowledge of wiki, collaborative sites and social networks
• At least 3 years of specific expertise in Process improvement related to service management
• At least 3 years of specific expertise in Knowledge of Confluence and Jira
• At least 3 years of specific expertise in Ticketing tools such as ServiceNow or similar
• At least 5 years of specific expertise in Follow-up of service quality (Capacity, availability, SLA breaches, etc.)
• At least 5 years of specific expertise in Preparation of related documentation (User manuals, Problems report, KPI reports, etc.)
• At least 5 years of specific expertise in Implementation of support processes (Incident management, Change management, etc.)
• ITIL foundation certification (plus)

Requirements

Hard Skills

• At least 5 years of specific expertise in End user support of information systems
• At least 5 years of specific expertise in Good knowledge of ITIL
• At least 3 years of specific expertise in Knowledge of wiki, collaborative sites and social networks
• At least 3 years of specific expertise in Process improvement related to service management
• At least 3 years of specific expertise in Knowledge of Confluence and Jira
• At least 3 years of specific expertise in Ticketing tools such as ServiceNow or similar
• At least 5 years of specific expertise in Follow-up of service quality (Capacity, availability, SLA breaches, etc.)
• At least 5 years of specific expertise in Preparation of related documentation (User manuals, Problems report, KPI reports, etc.)
• At least 5 years of specific expertise in Implementation of support processes (Incident management, Change management, etc.)
• ITIL foundation certification (plus)

Soft Skills

• Good communication
• Team spirit
• Proactivity
• Time management

We Offer

• Personalized support from your team
• Your manager will take into consideration your motivations and suggestions
• Victories will be celebrated together
• Your HR and Support Teams will always be available to help
• Constant feedback on your work
• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
• And, of course, many gatherings and social events

About the Company

Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.

To respond to this opportunity, send us your CV to the following email address: [email protected]

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