Support Professional (m/w/d)

About the Position

Support Professional (m/w/d)

Stuttgart

Vollzeit

Festanstellung

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We are seeking a Support Professional for our team in Stuttgart, providing 2nd & 3rd Level Support in ECM and SAP environments.

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Responsibilities

• 2nd & 3rd Level Support im ECM- (Enterprise Content Management) Umfeld für Kunden und Partner – mit Schwerpunkt auf unseren SAP- & Cloud-Lösungen
• Ticket-Bearbeitung über „Freshdesk“, inkl. Kunden- und Partnerkommunikation
• Analyse, Eingrenzung, Reproduktion und Lösung von Software-Problemen
• Betreuung unserer ECM-Lösungen im Cloud- und SaaS-Umfeld („Microsoft-Azure“ & Kubernetes-Cluster)
• Durchführung technischer Software-Updates und -Anpassungen

Requirements

• Erfolgreich abgeschlossene Ausbildung im IT-Umfeld, bspw. als Fachinformatiker o.ä., oder abgeschlossenes Studium im Bereich Wirtschaftsinformatik o.ä.
• Professionelle Kundenkommunikation, auch in anspruchsvollen Situationen
• Interesse an aktuellen IT-Technologien und der Analyse von Problemstellungen
• Praktische Erfahrungen in DMS/ECM, mit Windows- Servern, Netzwerken und im SAP-Umfeld wünschenswert
• Sehr gute Deutschkenntnisse sowie Teamgeist vorausgesetzt

Why Join Us?

We offer an independent and varied working environment in a family-oriented company culture with flat hierarchies. You will have the opportunity to continuously develop yourself and contribute your own ideas. Latest technology, flexible working hours, and mobile working are a matter of course for us. In our bright rooms with excellent transport links, you can expect fruit and drinks as well as a break room with a table football and darts. The typical CTO togetherness and positive atmosphere are strengthened by regular team events and joint activities.

About Us

Your TASK with us: achieving goals together

You will notice the difference between us and other companies in the industry, especially when you visit us. Maybe even here on this website. Because the open, humorous, and collegial working atmosphere at CTO is really noticeable. And it's not just the management who says this - numerous customers, partners, and employees also say so. For example, we have an above-average rating on the employer portal kununu. What is particularly highlighted are the family-friendly approach, respectful treatment, the great colleagues (and bosses), as well as the independence, further training measures, and the interesting and constantly new challenges. The values of passion, premium quality, and innovation are consistently lived by us. You can find out more on our values page. Of course, as an employee, we offer you not only a feel-good atmosphere but also fair pay, additional benefits such as dental insurance, sponsorship of the fitness club contribution, occupational pension scheme, and much more. With our location, we are well connected to Stuttgart and the surrounding area. Table football skills are not required but are welcome. Find out about our current vacancies - or send us an unsolicited application if you think you would be an asset to our team and would like to work with us.

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Contact Information

If you have any questions, our HR manager Mara Roos will be happy to answer them. You can reach her via:

• Email: [email protected] oder [email protected]
• WhatsApp: +49 151 18197823
• Phone: +49 711 718639-107

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Apply Now

Apply through our application portal with your salary expectation and your earliest possible start date. If you currently do not have your application documents on hand, you can apply with a link to your Xing or LinkedIn profile.

For more information, visit CTO Karriere.