About the Position

Join Digital Nirvana as a Support Specialist. Provide technical troubleshooting and customer service in a call center environment.

Responsibilities

Provide technical support and troubleshooting for computer-related issues.
Assist customers with inquiries and resolve their technical problems.
Collaborate with team members to ensure efficient and effective customer service.

2+ years of related experience with computers, technical troubleshooting, and providing customer service in a call center environment.
Knowledge of broadcast signals and system preferred.
Previous CRM experience preferred.
Strong communication skills required.
Experience using Salesforce, Google Suite, and other basic computer-related skills.
Basic Linux Skills preferred.
Ability to effectively prioritize and execute tasks and adapt to change.
Must show aptitude and desire to learn new skills on the job.
Ability to work under pressure with interruptions and challenging deadlines.
Team-oriented, collaborative, and have a positive attitude.
Strong customer-service orientation with the ability to be courteous and helpful.