Support Specialist
Job description
About the Position
Die Easybell GmbH is an innovative provider of modern telecommunications solutions. Our mission: to equip companies with reliable, scalable, and user-friendly VoIP solutions. To strengthen our support team, we are looking for support to combine technical expertise with genuine customer orientation.
Position: Support Specialist
Location: Remote, Germany
Responsibilities
- Technical Support: Be the point of contact for technical questions about our products via phone.
- Problem Tracking and Resolution: Track and resolve issues using our ticketing system.
- Communication: Communicate technical matters clearly and understandably.
- Self-Management: Handle tasks independently and identify optimization opportunities to continuously improve our service.
Requirements
- Education: Completed vocational training.
- Interest: Basic interest in communication and technology.
- Experience: Professional experience in customer communication, e.g., in customer service.
- Languages: Very good German skills in speech and writing. English skills are advantageous.
- Communication: Enjoy communicating, both verbally and in writing.
- Teamwork: Team player, customer-oriented, and solution-oriented.
- Technical Proficiency: Comfortable working with a wide range of tools.
Nice to Have
- Experience: Previous experience in the VoIP sector.
We Offer
- Flexible Working Hours: Utilize the home office option for a better work-life balance.
- Engaged Team: Long-tenured, dedicated team.
- Career Development: Great potential for growth in a pan-European company.
- Training: Access to internal and external training offers, seminars, and workshops to advance your career.
- Team Events: Regular team events.
- Wellness: Company fitness, discounted memberships at gyms.
- Public Transport: Deutschlandticket/Company ticket.
- Internet: Free internet connection for home.
About the Company
Die Easybell GmbH is an innovative provider of modern telecommunications solutions. Our mission: to equip companies with reliable, scalable, and user-friendly VoIP solutions.
Contact: [email protected]
Have questions? Feel free to reach out – we are here to provide more information about the position and our team!
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